Coach Sales Support Associate

About Coach

Coach is an internationally recognised luxury leather‑goods and accessories brand, positioned within the Tapestry, Inc. portfolio. The brand is known for craftsmanship, contemporary American style and a global retail footprint, offering employees exposure to fast‑paced retail operations and cross‑functional collaboration across design, wholesale and e‑commerce.

Coach, a global fashion house founded in New York in 1941, seeks a Sales Support Associate to support retail operations at its Birch Run location. The role encompasses customer service, point-of-sale operations, inventory management, and visual merchandising, demanding direct attention to brand values through friendly, efficient interactions and meticulous attention to product flow from receipt to sale. The successful candidate will maintain the sales floor and stockroom to premium standards while embodying Coach's commitment to inclusive and courageous customer engagement.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities and respond to customer requests confidently, partnering with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines
• Serve as a brand ambassador internally and in the local market; support social media engagement

Qualifications

• One or more years of previous retail experience (cashier, stock, or sales roles) preferably in a luxury retail service environment
• Possess current knowledge of fashion trends and competitive marketplace dynamics
• Knowledge of cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet proficiency
• Ability to utilize walkie-talkie systems and read price and product release sheets
• Strong attention to detail and exceptional organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work flexible schedules including nights, weekends, peak season, and high-traffic retail days
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

1+ years of retail experience (cashier, stock, or sales), preferably in a luxury retail service environment. A combination of education and experience will be considered.

Education

A combination of education and retail experience is acceptable; no specific formal educational requirement stated.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 18.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.

Culture

The workplace culture emphasises elevated customer experience, meticulous attention to detail and a commercial mindset consistent with luxury retail. Employees typically collaborate across merchandising, store leadership and corporate functions within a fast‑moving, brand‑driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.