Coach Sales Support Associate III
About Coach
Coach is an internationally recognised luxury leather‑goods and accessories brand, positioned within the Tapestry, Inc. portfolio. The brand is known for craftsmanship, contemporary American style and a global retail footprint, offering employees exposure to fast‑paced retail operations and cross‑functional collaboration across design, wholesale and e‑commerce.
Coach Sales Support Associate III in New York — support store operations, inventory and sales reporting for the global luxury brand.
Role & Responsibilities
- Provide operational and administrative support to a cluster of retail stores and the retail leadership team to maximise in‑store sales and client engagement.
- Manage omni‑channel order processing including ship‑from‑store, store transfers and special orders, ensuring accuracy and timely fulfilment.
- Maintain and reconcile inventory records, coordinate stock replenishment and support cycle counts and loss‑prevention initiatives.
- Prepare and analyse daily and weekly sales, inventory and KPI reports to identify trends and support decision‑making by store managers and district leaders.
- Support clienteling activities by maintaining customer records, assisting with VIP servicing and coordinating follow‑up communications as required.
- Coordinate returns, exchanges and repairs in accordance with brand policy and liaise with after‑sales teams to resolve client issues.
- Assist visual merchandising and merchandising planners with planogram compliance, display changes and in‑store promotions.
- Act as a liaison between stores and corporate teams (logistics, e‑commerce, customer care) to resolve operational issues and expedite requests.
Qualifications
- Minimum of 3 years of experience in retail support, sales operations or client services within fashion or luxury retail.
- Proven proficiency producing sales and inventory reports; strong numerical aptitude and attention to detail.
- Excellent written and verbal communication, with the ability to interact professionally with store leadership and external partners.
- Demonstrated ability to prioritise competing tasks in a fast‑paced, customer‑facing organisation.
- Availability for occasional travel between stores and flexible scheduling to support peak retail periods.
Skills
Experience
At least three years of hands‑on experience supporting multi‑store retail operations or sales teams, preferably within luxury fashion; track record of managing order fulfilment, inventory reconciliation and producing actionable sales analysis.
Education
Bachelor's degree or equivalent experience preferred, ideally in business, retail management or a related discipline.
Workplace
This position is based in New York, New York, USA.
Culture
The workplace culture emphasises elevated customer experience, meticulous attention to detail and a commercial mindset consistent with luxury retail. Employees typically collaborate across merchandising, store leadership and corporate functions within a fast‑moving, brand‑driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Specialist», «Sales Operations Associate», «Store Support Coordinator», «Client Services Associate», «Retail Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.