Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for its leather goods, contemporary design and global retail presence. As part of the Tapestry group, the brand operates a large network of boutiques and wholesale accounts and places high value on craftsmanship, client service and commercial creativity.
Coach — Sales Support Associate III in New York, NY. Mid-level role supporting boutique sales operations, clienteling and inventory for the luxury brand.
Role & Responsibilities
- Provide day-to-day operational support to boutique sales teams, ensuring seamless execution of sales and clienteling activity.
- Process and reconcile point-of-sale transactions, returns and exchanges; assist with cash handling and end-of-day close procedures.
- Manage inventory tasks including stock counts, transfers, receiving, replenishment and reconciliation to maintain stock accuracy.
- Support client relationship management by coordinating VIP service, appointment booking, follow-up communications and CRM record maintenance.
- Prepare and deliver sales reporting, KPI summaries and ad hoc analyses to store leadership and regional operations.
- Coordinate logistics with distribution, visual merchandising and store operations for product displays, markdowns and store moves.
- Train and coach junior sales support staff on systems, processes and luxury service standards; act as a day-to-day escalation point.
- Liaise with cross-functional teams (inventory control, loss prevention, e‑commerce, and regional management) to resolve operational issues and improve store performance.
Qualifications
- Demonstrable experience in retail operations or sales support within a luxury or premium retail environment.
- Proven ability to manage POS transactions, inventory processes and basic sales reporting with a high degree of accuracy.
- Strong clienteling and customer-service orientation, with the ability to represent a premium brand standard.
- Excellent verbal and written communication skills and the capacity to coordinate with multiple stakeholders.
- Organizational rigor, attention to detail, and the ability to prioritise competing operational demands.
- Flexible availability to support store hours, including weekends and peak retail periods.
- Experience coaching or mentoring less experienced colleagues and supporting change initiatives at store level.
Skills
Experience
Typically 3+ years of progressively responsible experience in retail operations or sales support, preferably within luxury or premium fashion retail. Experience supervising or mentoring small teams is advantageous.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a creative, client-focused environment that blends American design sensibility with luxury retail standards. The brand emphasizes collaboration across merchandising, operations and store teams and values pragmatic problem-solving, polished client service and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Sales Operations Coordinator», «Client Services Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.