Coach Sales Support Associate III
Coach — Sales Support Associate III in New York, NY. Mid-level role supporting boutique sales operations, clienteling and inventory for the luxury brand.
Overview
Coach is an American luxury accessories and lifestyle brand known for its leather goods, contemporary design and global retail presence. As part of the Tapestry group, the brand operates a large network of boutiques and wholesale accounts and places high value on craftsmanship, client service and commercial creativity.
Role & Responsibilities
- Provide day-to-day operational support to boutique sales teams, ensuring seamless execution of sales and clienteling activity.
- Process and reconcile point-of-sale transactions, returns and exchanges; assist with cash handling and end-of-day close procedures.
- Manage inventory tasks including stock counts, transfers, receiving, replenishment and reconciliation to maintain stock accuracy.
- Support client relationship management by coordinating VIP service, appointment booking, follow-up communications and CRM record maintenance.
- Prepare and deliver sales reporting, KPI summaries and ad hoc analyses to store leadership and regional operations.
- Coordinate logistics with distribution, visual merchandising and store operations for product displays, markdowns and store moves.
- Train and coach junior sales support staff on systems, processes and luxury service standards; act as a day-to-day escalation point.
- Liaise with cross-functional teams (inventory control, loss prevention, e‑commerce, and regional management) to resolve operational issues and improve store performance.
Qualifications
- Demonstrable experience in retail operations or sales support within a luxury or premium retail environment.
- Proven ability to manage POS transactions, inventory processes and basic sales reporting with a high degree of accuracy.
- Strong clienteling and customer-service orientation, with the ability to represent a premium brand standard.
- Excellent verbal and written communication skills and the capacity to coordinate with multiple stakeholders.
- Organizational rigor, attention to detail, and the ability to prioritise competing operational demands.
- Flexible availability to support store hours, including weekends and peak retail periods.
- Experience coaching or mentoring less experienced colleagues and supporting change initiatives at store level.
Skills
Experience
Typically 3+ years of progressively responsible experience in retail operations or sales support, preferably within luxury or premium fashion retail. Experience supervising or mentoring small teams is advantageous.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a creative, client-focused environment that blends American design sensibility with luxury retail standards. The brand emphasizes collaboration across merchandising, operations and store teams and values pragmatic problem-solving, polished client service and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.