Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its leather goods, handbags and accessories, operating globally under the Tapestry, Inc. portfolio. The brand combines artisanal craftsmanship with contemporary design and maintains a retail network that emphasises premium client experiences and brand heritage.
Coach — New York, NY: Sales Support Associate III role supporting in-store clienteling, inventory and sales operations in a luxury retail environment.
Role & Responsibilities
- Provide day-to-day sales support to store teams, facilitating client appointments, clienteling and follow-up to maximise conversion and retention.
- Manage inventory activities including receiving, stock replenishment, cycle counts and discrepancy resolution to ensure merchandising integrity.
- Operate point-of-sale systems, process transactions, handle exchanges/returns and maintain accurate cash handling procedures.
- Execute visual merchandising directives and maintain store presentation standards to reflect brand guidelines.
- Prepare and deliver regular sales and stock reports to store management; support KPI tracking and initiatives to drive sales performance.
- Coordinate with operations, e‑commerce and distribution teams to resolve fulfillment issues and optimise customer experience.
- Mentor and support junior sales staff in client service techniques, product knowledge and operational procedures.
Qualifications
- Proven track record in a retail or luxury environment with a client-service orientation.
- Excellent interpersonal and communication skills; ability to develop long-term client relationships.
- Strong organisational aptitude with high attention to detail and numeracy.
- Flexible availability including evenings, weekends and peak retail periods.
- Demonstrated reliability, discretion and ability to work in a fast-paced, brand-focused setting.
Skills
Experience
Typically requires approximately three or more years of retail experience, preferably within luxury or premium fashion, with demonstrable exposure to clienteling, inventory control and daily store operations.
Education
High school diploma or equivalent; vocational or retail-focused training and certifications in luxury retail or visual merchandising are advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach values craftsmanship, contemporary design and a client-first retail ethos. The workplace culture blends a heritage sensibility with modern retail rigor, encouraging collaboration, attention to detail and ongoing development for retail professionals.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Support Associate», «Retail Sales Support Specialist», «Client Services Associate», «Store Sales Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.