Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — New York, NY: Sales Support Associate III role supporting in-store clienteling, inventory and sales operations in a luxury retail environment.

Overview

Coach is an American luxury house renowned for its leather goods, handbags and accessories, operating globally under the Tapestry, Inc. portfolio. The brand combines artisanal craftsmanship with contemporary design and maintains a retail network that emphasises premium client experiences and brand heritage.

Role & Responsibilities

  • Provide day-to-day sales support to store teams, facilitating client appointments, clienteling and follow-up to maximise conversion and retention.
  • Manage inventory activities including receiving, stock replenishment, cycle counts and discrepancy resolution to ensure merchandising integrity.
  • Operate point-of-sale systems, process transactions, handle exchanges/returns and maintain accurate cash handling procedures.
  • Execute visual merchandising directives and maintain store presentation standards to reflect brand guidelines.
  • Prepare and deliver regular sales and stock reports to store management; support KPI tracking and initiatives to drive sales performance.
  • Coordinate with operations, e‑commerce and distribution teams to resolve fulfillment issues and optimise customer experience.
  • Mentor and support junior sales staff in client service techniques, product knowledge and operational procedures.

Qualifications

  • Proven track record in a retail or luxury environment with a client-service orientation.
  • Excellent interpersonal and communication skills; ability to develop long-term client relationships.
  • Strong organisational aptitude with high attention to detail and numeracy.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Demonstrated reliability, discretion and ability to work in a fast-paced, brand-focused setting.

Skills

Point-of-sale (POS) systems CRM (clienteling) platforms Microsoft Excel Microsoft Office Visual merchandising Inventory management Clienteling Cash handling Sales reporting

Experience

Typically requires approximately three or more years of retail experience, preferably within luxury or premium fashion, with demonstrable exposure to clienteling, inventory control and daily store operations.

Education

High school diploma or equivalent; vocational or retail-focused training and certifications in luxury retail or visual merchandising are advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach values craftsmanship, contemporary design and a client-first retail ethos. The workplace culture blends a heritage sensibility with modern retail rigor, encouraging collaboration, attention to detail and ongoing development for retail professionals.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.