Coach Sales Support Associate
- Location
- Auburn Hills Michigan USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised luxury leather‑goods and lifestyle brand, known for modern American craftsmanship and elevated accessories. As part of Tapestry, Inc., Coach combines heritage design with omnichannel retailing and prioritises talent development, client service excellence and creative collaboration across its global retail footprint.
Coach seeks a Sales Support Associate to support retail store operations and customer engagement in a luxury fashion environment. The role encompasses cash wrap management, point-of-sale accuracy, inventory management, stock replenishment, and delivering exceptional customer service in a fast-paced retail setting. The associate will welcome clients, process transactions, facilitate add-on sales, maintain store presentation, and uphold loss prevention standards.
Role & Responsibilities
- Welcome and assist clients with warmth, professionalism, and personalized service that anticipates customer needs
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in strict compliance with store policy
- Process shipments and transfers, report discrepancies, and maintain stockroom cleanliness and organization
- Manage stock levels, replenish merchandise on the sales floor, and execute visual merchandising updates
- Suggest complementary products and gift cards; capture customer information where permitted to support clienteling efforts
- Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
- Maintain housekeeping standards throughout the store and adhere to all Loss Prevention guidelines
- Support sales floor activities, respond to customer inquiries with confidence, and collaborate with team members and management as required
- Demonstrate ability to lift up to 25 lbs. regularly and occasionally up to 50 lbs.; navigate sales floor and stockroom with agility
Qualifications
- Minimum 1+ year of previous retail experience (cashier, stock associate, sales role, or equivalent)
- Current knowledge of fashion trends and competitive retail landscape
- Proficiency with cash register systems and POS terminals
- Comfortable using iPad, laptop, Mobile POS applications, and Internet browsers
- Ability to utilize walkie-talkie systems and read price and product release sheets
- Strong attention to detail and organizational capabilities
- Excellent communication and customer service skills
- Strong English language proficiency
Skills
Experience
1+ years of retail experience, preferably in a luxury retail service environment. Experience in cashier operations, stock management, or sales roles is valued. A combination of education and related retail experience will be considered.
Education
High school diploma or equivalent preferred; a combination of education and retail experience will be considered.
Workplace
This position is based in Auburn Hills, Michigan, USA, within easy reach of Detroit.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, customer‑centric culture grounded in craftsmanship and modern luxury. Employees operate in a collaborative, results‑oriented environment that values professional development, brand stewardship and exceptional client service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Sales Associate», «Client Relations Associate», «Store Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.