Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised luxury leather‑goods and lifestyle brand, known for modern American craftsmanship and elevated accessories. As part of Tapestry, Inc., Coach combines heritage design with omnichannel retailing and prioritises talent development, client service excellence and creative collaboration across its global retail footprint.
Coach in New York, NY seeks a Sales Support Associate III to support retail operations, clienteling and inventory management.
Role & Responsibilities
- Provide daily floor support to sales teams, delivering high‑touch clientelling and personalised service to retain and grow clientele.
- Manage inventory operations including stock receipt, replenishment, transfers, cycle counts and maintaining visual stock accuracy.
- Operate point‑of‑sale (POS) and CRM systems to process transactions, manage customer records and follow up on sales opportunities.
- Support omnichannel fulfilment activities (click‑and‑collect, ship‑from‑store, returns) and ensure seamless customer experience across channels.
- Execute visual merchandising and store presentation standards, including window dressing, product placement and signage updates.
- Prepare and present sales and operational reports to store management; monitor KPIs and contribute to performance improvement initiatives.
- Assist with onboarding and informal coaching of junior sales staff; enforce loss prevention protocols and maintain operational compliance.
- Perform opening and closing procedures, cash reconciliation and ad hoc administrative tasks as required by store leadership.
Qualifications
- Minimum 3 years of retail or luxury sales support experience, preferably within a premium or designer brand.
- Proven track record of delivering exceptional customer service and executing clienteling programmes.
- Strong organisational ability with attention to detail in stock control and visual merchandising.
- Flexible availability to cover retail hours including evenings, weekends and holidays.
- Comfortable working in a fast‑paced, KPI‑driven environment and handling transactional responsibilities with accuracy.
Skills
Experience
Typically requires three or more years of progressive retail experience, ideally within the luxury or premium fashion sector, with demonstrable exposure to inventory control, clienteling and omnichannel operations.
Education
High school diploma or equivalent required; vocational qualification or post‑secondary studies in retail, fashion or business preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a creative, customer‑centric culture grounded in craftsmanship and modern luxury. Employees operate in a collaborative, results‑oriented environment that values professional development, brand stewardship and exceptional client service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Client Support Associate», «Sales Operations Associate», «Retail Operations Associate», «Store Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.