Coach Sales Support Associate III
Coach seeks a Sales Support Associate III in New York, USA to support retail and wholesale teams with order management, CRM and reporting.
Overview
Coach is a global luxury fashion house known for contemporary leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a portfolio company that includes other prominent luxury labels. Coach combines American heritage craftsmanship with a modern, design-driven approach and operates a broad retail, wholesale and digital network worldwide.
Role & Responsibilities
- Serve as primary operational support for retail and wholesale sales teams, managing order entry, allocations and shipment tracking to ensure timely fulfilment.
- Process and reconcile sales orders, returns and exchanges in the CRM/POS systems while maintaining strict accuracy and audit trails.
- Act as liaison between sales, merchandising, inventory planning and distribution to resolve stock issues and optimise product flow.
- Prepare and distribute regular sales and performance reports, sales forecasts and ad-hoc analyses for commercial stakeholders.
- Coordinate sample and showroom requests, client gifting and bespoke service fulfilment for key accounts and VIP clients.
- Investigate and resolve customer inquiries and escalations in partnership with Customer Service and Store Management.
- Support implementation of sales initiatives, promotional calendars and product launches across channels.
Qualifications
- Proven experience in sales support, retail operations or sales administration within luxury fashion or premium retail.
- Exceptional organisational skills with meticulous attention to data accuracy and process compliance.
- Strong verbal and written communication skills; comfortable interacting with cross-functional teams and external clients.
- Demonstrated ability to prioritise competing demands in a fast-paced, commercial environment and meet deadlines.
- Discretion handling confidential client and commercial information.
- Bachelor’s degree preferred; equivalent professional experience will be considered.
Skills
Experience
Typically 2–4 years of progressively responsible experience in sales support, retail operations or customer service within luxury or premium retail environments.
Education
Bachelor’s degree preferred; equivalent professional experience accepted.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a collaborative, design-oriented workplace that emphasises craftsmanship, customer experience and commercial excellence. The company promotes professional development within a fast-paced, globally minded organisation and values inclusivity and creative initiative.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.