Coach Sales Support Associate III

Location
Seniority Mid-Level
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Coach — New York, NY — Sales Support Associate III. Support retail operations, inventory and clienteling for a global luxury leather goods brand.

Overview

Coach is an American luxury house renowned for its leather goods, accessories and ready-to-wear, and is part of the Tapestry, Inc. portfolio. The brand balances heritage craftsmanship with contemporary design and operates globally across retail, wholesale and digital channels.

Role & Responsibilities

  • Provide proactive operational and administrative support to store teams to optimise sales performance and client experience.
  • Manage inventory control tasks including stock reconciliation, receiving and replenishment to ensure visual and merchandising standards are maintained.
  • Support point-of-sale activities and cash-handling procedures, resolving transactional discrepancies and liaising with finance as required.
  • Assist with clienteling activities: maintain client records, coordinate follow-ups, and support VIP servicing initiatives.
  • Prepare and deliver routine sales and operational reports to regional management, highlighting trends and areas for improvement.
  • Coordinate logistics for product transfers, repairs and returns; partner with warehouse and distribution teams to expedite fulfilment.
  • Contribute to in-store visual merchandising setups and seasonal rollouts, ensuring brand presentation and compliance with guidelines.
  • Act as an escalation point for customer enquiries not resolved by frontline staff, preserving brand standards in service recovery.

Qualifications

  • Minimum of three years of progressive retail or client services experience, preferably within a premium or luxury fashion brand.
  • Demonstrable knowledge of retail operations, inventory processes and merchandising standards.
  • Strong numerical aptitude and experience with cash handling and transactional reconciliation.
  • Excellent verbal and written communication skills with the ability to interact professionally with clients and cross-functional teams.
  • Ability to work a flexible schedule including evenings, weekends and peak retail periods.

Skills

Clienteling Point-of-sale (POS) systems Inventory management Visual merchandising Cash handling and reconciliation Microsoft Excel CRM fundamentals Report preparation and data analysis

Experience

Approximately three or more years of retail, sales-support, or client-services experience; prior exposure to luxury or premium retail environments is strongly preferred.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related field is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a collaborative, design-led environment that emphasizes craftsmanship, elevated customer service and professional development. The workplace blends fast-paced retail operations with a focus on inclusion and creative expression that aligns with the brand’s lifestyle positioning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.