Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for its leather goods, accessories and modern approach to heritage craftsmanship. The brand operates globally and is part of Tapestry, Inc., a diversified luxury group; as an employer Coach places emphasis on design-led product, elevated retail experiences and cross-functional collaboration between stores and corporate teams.
Coach is hiring a Sales Support Associate III in New York, NY to support store operations, clienteling and inventory control.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, ensuring smooth execution of client appointments, sales transactions and follow-up communications.
- Maintain clienteling activities and CRM records to drive repeat business and long‑term client relationships.
- Assist with inventory control including stock replenishment, cycle counts, transfers and shrinkage prevention measures.
- Support merchandising and visual presentation to uphold brand standards and campaign execution in-store.
- Process sales and returns accurately using the point-of-sale system; reconcile daily sales and prepare basic operational reports.
- Train and coach junior sales staff on procedures, product knowledge and service protocols; act as a subject-matter resource on store operations.
- Collaborate with district managers and corporate teams on initiatives such as product launches, promotions and events.
Qualifications
- Minimum of a high school diploma; post-secondary education in retail, business or hospitality preferred.
- At least 3 years of retail or sales support experience, preferably within luxury fashion or leather goods.
- Demonstrated clienteling and CRM experience with a track record of driving client retention.
- Proven ability to manage inventory processes and basic financial reconciliation.
- Excellent verbal communication and interpersonal skills with polished customer service demeanour.
- Availability to work flexible schedules, including evenings, weekends and peak sale periods.
Skills
Experience
Three or more years of hands-on retail experience, including at least one year supporting store operations or client services within a premium or luxury retail environment.
Education
High school diploma required; associate degree or diploma in retail management, business or hospitality preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends artisanal craftsmanship with contemporary retail energy; the workplace emphasizes attention to product detail, elevated client service and collaborative cross‑functional support. Employees are expected to deliver a polished guest experience while contributing to a fast‑paced, design‑driven retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Sales Coordinator», «Client Services Associate», «Store Operations Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.