Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach is hiring a Sales Support Associate III in New York, NY to support store operations, clienteling and inventory control.

Overview

Coach is an American luxury house known for its leather goods, accessories and modern approach to heritage craftsmanship. The brand operates globally and is part of Tapestry, Inc., a diversified luxury group; as an employer Coach places emphasis on design-led product, elevated retail experiences and cross-functional collaboration between stores and corporate teams.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams, ensuring smooth execution of client appointments, sales transactions and follow-up communications.
  • Maintain clienteling activities and CRM records to drive repeat business and long‑term client relationships.
  • Assist with inventory control including stock replenishment, cycle counts, transfers and shrinkage prevention measures.
  • Support merchandising and visual presentation to uphold brand standards and campaign execution in-store.
  • Process sales and returns accurately using the point-of-sale system; reconcile daily sales and prepare basic operational reports.
  • Train and coach junior sales staff on procedures, product knowledge and service protocols; act as a subject-matter resource on store operations.
  • Collaborate with district managers and corporate teams on initiatives such as product launches, promotions and events.

Qualifications

  • Minimum of a high school diploma; post-secondary education in retail, business or hospitality preferred.
  • At least 3 years of retail or sales support experience, preferably within luxury fashion or leather goods.
  • Demonstrated clienteling and CRM experience with a track record of driving client retention.
  • Proven ability to manage inventory processes and basic financial reconciliation.
  • Excellent verbal communication and interpersonal skills with polished customer service demeanour.
  • Availability to work flexible schedules, including evenings, weekends and peak sale periods.

Skills

Clienteling Inventory management Visual merchandising Point of Sale (POS) systems Customer Relationship Management (CRM) platforms Microsoft Excel Sales reporting

Experience

Three or more years of hands-on retail experience, including at least one year supporting store operations or client services within a premium or luxury retail environment.

Education

High school diploma required; associate degree or diploma in retail management, business or hospitality preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends artisanal craftsmanship with contemporary retail energy; the workplace emphasizes attention to product detail, elevated client service and collaborative cross‑functional support. Employees are expected to deliver a polished guest experience while contributing to a fast‑paced, design‑driven retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.