Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for refined leather goods and contemporary accessories. Part of the Tapestry portfolio, Coach combines heritage craftsmanship with modern retail and digital experiences, operating globally across flagship stores, wholesale, and e‑commerce channels.
Coach in New York, NY seeks a Sales Support Associate III to support retail operations, inventory and clienteling for its luxury stores.
Role & Responsibilities
- Provide day‑to‑day operational support to retail and wholesale sales teams, including order processing, inventory reconciliation and shipment coordination.
- Serve as primary liaison between stores, regional management and centralized functions to resolve stock, pricing and clienteling issues.
- Maintain and update CRM and sales reporting systems to ensure accurate client files, sales metrics and KPI dashboards.
- Coordinate store replenishment, markdowns and transfers in accordance with merchandising plans and seasonal launches.
- Support visual merchandising rollouts and promotional execution by scheduling deliveries and preparing merchandising materials.
- Manage escalated customer inquiries and coordinate with customer service and after‑sales teams to ensure prompt resolution.
- Prepare ad hoc analyses, sales summaries and operational reports for regional leadership and retail managers.
- Train and coach store staff on systems, processes and best practices when required.
Qualifications
- Proven experience supporting retail sales operations within a luxury or premium brand.
- Strong organizational aptitude with meticulous attention to process and data accuracy.
- Excellent verbal and written communication skills; ability to liaise across teams and levels.
- Demonstrated problem‑solving skills and the capacity to manage competing priorities in a fast‑paced environment.
- Comfortable working with POS, inventory and CRM systems; aptitude to learn proprietary platforms quickly.
Skills
Experience
Approximately 3+ years of retail operations, sales support, or client services experience within a luxury or premium retail environment; experience collaborating with store teams and cross‑functional corporate partners.
Education
High school diploma required; bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a customer‑centric culture that values craftsmanship, creativity and commercial rigor. As part of Tapestry, the brand emphasizes collaboration across retail, product and digital teams while offering opportunities for professional development within a global luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Sales Operations Coordinator», «Retail Operations Associate», «Client Services Associate», «Retail Sales Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.