Coach Sales Support Associate III
Coach in New York, NY seeks a Sales Support Associate III to support retail operations, inventory and clienteling for its luxury stores.
Overview
Coach is an American luxury fashion house known for refined leather goods and contemporary accessories. Part of the Tapestry portfolio, Coach combines heritage craftsmanship with modern retail and digital experiences, operating globally across flagship stores, wholesale, and e‑commerce channels.
Role & Responsibilities
- Provide day‑to‑day operational support to retail and wholesale sales teams, including order processing, inventory reconciliation and shipment coordination.
- Serve as primary liaison between stores, regional management and centralized functions to resolve stock, pricing and clienteling issues.
- Maintain and update CRM and sales reporting systems to ensure accurate client files, sales metrics and KPI dashboards.
- Coordinate store replenishment, markdowns and transfers in accordance with merchandising plans and seasonal launches.
- Support visual merchandising rollouts and promotional execution by scheduling deliveries and preparing merchandising materials.
- Manage escalated customer inquiries and coordinate with customer service and after‑sales teams to ensure prompt resolution.
- Prepare ad hoc analyses, sales summaries and operational reports for regional leadership and retail managers.
- Train and coach store staff on systems, processes and best practices when required.
Qualifications
- Proven experience supporting retail sales operations within a luxury or premium brand.
- Strong organizational aptitude with meticulous attention to process and data accuracy.
- Excellent verbal and written communication skills; ability to liaise across teams and levels.
- Demonstrated problem‑solving skills and the capacity to manage competing priorities in a fast‑paced environment.
- Comfortable working with POS, inventory and CRM systems; aptitude to learn proprietary platforms quickly.
Skills
Experience
Approximately 3+ years of retail operations, sales support, or client services experience within a luxury or premium retail environment; experience collaborating with store teams and cross‑functional corporate partners.
Education
High school diploma required; bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a customer‑centric culture that values craftsmanship, creativity and commercial rigor. As part of Tapestry, the brand emphasizes collaboration across retail, product and digital teams while offering opportunities for professional development within a global luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.