Coach Sales Support Associate III
Coach — Sales Support Associate III in New York, NY. Provide sales operations, inventory and client‑service support for a luxury retail brand.
Overview
Coach is an American luxury house renowned for leather goods and modern accessories, positioned within the Tapestry stable of brands. The label combines artisanal craftsmanship with contemporary design and operates globally across retail, wholesale and e‑commerce channels.
Role & Responsibilities
- Provide operational and administrative support to store and regional sales teams, ensuring smooth daily retail activities and adherence to brand standards.
- Coordinate sales reporting, inventory reconciliations and stock transfers; prepare accurate daily and weekly performance dashboards for management.
- Execute client service tasks including appointment coordination, after‑sales follow up and resolution of client queries to preserve high satisfaction levels.
- Support merchandising and visual teams with product allocations, floor moves and in‑store replenishment to optimize sell‑through.
- Act as liaison between store teams and central functions (merchandising, logistics, finance), escalating issues and tracking resolutions.
- Train and mentor junior sales support staff on systems, processes and client‑care protocols as required.
Qualifications
- Proven aptitude for structured retail processes and strong attention to detail.
- Excellent verbal and written communication with the ability to interact professionally with senior stakeholders and high‑value clients.
- Capacity to manage multiple priorities in a fast‑paced retail environment and to deliver reliable follow‑through.
- Discretion handling confidential client and commercial information.
Skills
Experience
Typically 3+ years of progressive experience in retail operations, sales support or client services within luxury goods or premium retail environments, with demonstrable exposure to sales reporting and inventory processes.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a design‑led, client‑centric workplace where craftsmanship and contemporary American style are central. As part of the Tapestry group, the brand emphasises cross‑brand collaboration, professional development and a high standard of client service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.