Coach Sales Support Associate III
Coach — Sales Support Associate III in New York, NY. Support store operations, inventory and clienteling for a leading luxury leather goods brand.
Overview
Coach is an American luxury house renowned for leather goods and accessories, operating globally and recognized for elevated craftsmanship and contemporary design. The brand is part of Tapestry, a global house of luxury lifestyle brands, and combines heritage manufacturing with modern retail and clienteling practices.
Role & Responsibilities
- Support daily store operations to maximize sales and client experience, including opening/closing procedures and cash reconciliation.
- Manage inventory processes: receive, tag, replenish stock, perform cycle counts and investigate variances.
- Execute clienteling activities and maintain client records to support retention and personalized service.
- Process transactions, returns and exchanges accurately using the point-of-sale system and maintain audit-ready documentation.
- Coordinate with distribution, visual merchandising and store leadership to implement floor moves, displays and product launches.
- Prepare and deliver regular operational and sales reports to store and district management.
- Assist with onboarding and informal training of sales staff on operational procedures and product knowledge.
- Handle administrative tasks such as appointment scheduling, shipment tracking and vendor coordination.
Qualifications
- Minimum high-school diploma or equivalent; post-secondary education in business, retail or fashion preferred.
- 2+ years' experience in retail operations, sales support, or luxury brand environment preferred.
- Demonstrated accuracy in cash handling, inventory control and POS transactions.
- Strong interpersonal skills with a client-first service orientation and polished professional presence.
- Ability to work a retail schedule including evenings, weekends and holidays; capacity to lift and move merchandise boxes.
Skills
Experience
Preferably 2+ years of retail or luxury brand experience in store operations, sales support, or client services; proven track record in inventory control and transactional accuracy.
Education
High school diploma or equivalent required; associate's or bachelor's degree in business, fashion merchandising, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach emphasizes design-driven craftsmanship and elevated client service within a collaborative retail culture. The brand values professional development, diversity and hands-on learning across stores and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.