Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury leather goods and lifestyle brand known for contemporary craftsmanship and accessible luxury. The label operates globally and is part of the Tapestry, Inc. portfolio, benefitting from the scale and infrastructure of a major luxury conglomerate while retaining a distinct fashion-led identity.
Coach Sales Support Associate III in New York — operational role supporting retail teams, CRM and inventory for the luxury brand.
Role & Responsibilities
- Provide day-to-day operational support to retail teams, ensuring store processes run efficiently and brand standards are upheld.
- Manage sales administration tasks including order processing, invoicing, returns, and allocation adjustments.
- Maintain and update CRM and clienteling records to support a high-touch client experience and follow-up activity.
- Prepare and distribute regular sales, stock and performance reports for store managers and regional leadership.
- Coordinate with merchandising, logistics and visual teams to resolve inventory discrepancies and expedite replenishment.
- Act as a point of contact for escalated client enquiries and support in-store teams with product knowledge and service recovery.
- Support training initiatives and onboarding for new sales staff, including system guidance and operational procedures.
Qualifications
- High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.
- Proven track record in a sales support, retail operations or client services role within luxury or premium retail.
- Excellent verbal and written communication skills with a client-focused demeanour.
- Strong organisational skills, attention to detail and the ability to prioritise competing tasks under deadline pressure.
- Flexibility to work retail hours when required, including occasional evenings and weekends.
Skills
Experience
Typically 3+ years of experience in retail operations, sales support or client services, preferably within the luxury or premium fashion sector; demonstrated experience liaising across merchandising, logistics and store teams.
Education
High school diploma required; bachelor's degree preferred.
Workplace
This position is based in New York, New York, USA.
Culture
The workplace culture emphasizes polished client service, meticulous attention to product and presentation, and collaboration across retail and corporate functions. Employees are expected to deliver elevated service consistent with a heritage luxury brand while adapting to a fast-paced, retail-driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Support Associate», «Retail Sales Support Specialist», «Sales Operations Associate», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.