Coach Sales Support Associate

About Coach

Coach is an American luxury leather goods and lifestyle brand known for contemporary craftsmanship and accessible luxury. The label operates globally and is part of the Tapestry, Inc. portfolio, benefitting from the scale and infrastructure of a major luxury conglomerate while retaining a distinct fashion-led identity.

Coach seeks a Sales Support Associate to serve as an integral part of the store's operational success, managing point-of-sale operations, stockroom organization, and customer service excellence. The role encompasses cash wrap management, sales floor maintenance, shipment processing, and brand ambassador responsibilities in a fast-paced luxury retail environment. The successful candidate will deliver personalized customer assistance, manage inventory levels, and support visual merchandising while maintaining strict loss prevention and housekeeping standards.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized shopping assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates as directed
• Suggest add-on products, promote gift cards, and capture customer information where permitted in accordance with brand standards
• Serve as a brand ambassador internally and within the local market; support social media engagement initiatives
• Support sales floor activities, respond to customer requests confidently, and partner with team members and management as needed
• Maintain housekeeping standards throughout the store and adhere to all Loss Prevention guidelines
• Lift, carry, and maneuver merchandise and equipment up to 50 lbs occasionally and 25 lbs regularly; climb, bend, kneel, and navigate sales floor and stockroom environments

Qualifications

• One or more years of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment
• Possesses current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS systems, and internet navigation
• Ability to utilize walkie-talkie communication systems and understand price sheets and product release documentation
• Strong attention to detail and exceptional organizational skills
• Excellent communication and customer service capabilities
• Ability to multitask effectively in a fast-paced retail environment

Skills

Experience

One or more years of retail experience, preferably in a luxury retail service environment. Experience in cashier, stock, or sales roles is required. A combination of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred; a combination of relevant education and retail experience may be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

The workplace culture emphasizes polished client service, meticulous attention to product and presentation, and collaboration across retail and corporate functions. Employees are expected to deliver elevated service consistent with a heritage luxury brand while adapting to a fast-paced, retail-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.