Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate III in New York — operational role supporting retail teams, CRM and inventory for the luxury brand.

Overview

Coach is an American luxury leather goods and lifestyle brand known for contemporary craftsmanship and accessible luxury. The label operates globally and is part of the Tapestry, Inc. portfolio, benefitting from the scale and infrastructure of a major luxury conglomerate while retaining a distinct fashion-led identity.

Role & Responsibilities

  • Provide day-to-day operational support to retail teams, ensuring store processes run efficiently and brand standards are upheld.
  • Manage sales administration tasks including order processing, invoicing, returns, and allocation adjustments.
  • Maintain and update CRM and clienteling records to support a high-touch client experience and follow-up activity.
  • Prepare and distribute regular sales, stock and performance reports for store managers and regional leadership.
  • Coordinate with merchandising, logistics and visual teams to resolve inventory discrepancies and expedite replenishment.
  • Act as a point of contact for escalated client enquiries and support in-store teams with product knowledge and service recovery.
  • Support training initiatives and onboarding for new sales staff, including system guidance and operational procedures.

Qualifications

  • High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.
  • Proven track record in a sales support, retail operations or client services role within luxury or premium retail.
  • Excellent verbal and written communication skills with a client-focused demeanour.
  • Strong organisational skills, attention to detail and the ability to prioritise competing tasks under deadline pressure.
  • Flexibility to work retail hours when required, including occasional evenings and weekends.

Skills

Salesforce Microsoft Excel Microsoft Office Retail POS systems Inventory management Clienteling platforms

Experience

Typically 3+ years of experience in retail operations, sales support or client services, preferably within the luxury or premium fashion sector; demonstrated experience liaising across merchandising, logistics and store teams.

Education

High school diploma required; bachelor's degree preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

The workplace culture emphasizes polished client service, meticulous attention to product and presentation, and collaboration across retail and corporate functions. Employees are expected to deliver elevated service consistent with a heritage luxury brand while adapting to a fast-paced, retail-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.