Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury leather‑goods house and lifestyle brand known for contemporary accessories and ready‑to‑wear. The brand is part of Tapestry, Inc., a global house of modern luxury brands. As an employer, Coach emphasizes craftsmanship, elevated client experiences and collaborative retail operations across flagship stores and global retail locations.
Coach in New York seeks a Sales Support Associate III to support store operations, clienteling, inventory and POS for elevated retail experiences.
Role & Responsibilities
- Provide direct operational support to store sales teams, enabling a seamless client experience across in‑store and digital touchpoints.
- Manage daily inventory tasks including receiving, stock replenishment, cycle counts and discrepancy resolution to ensure merchandise integrity.
- Execute clienteling activities: maintain and update client records, assist with appointment coordination, follow up on leads and support VIP servicing.
- Operate point‑of‑sale and payment systems, process transactions, returns and exchanges while adhering to cash‑handling and loss‑prevention procedures.
- Prepare and deliver daily and weekly sales reports, assist with KPI tracking and provide actionable insights to store management.
- Support visual merchandising setup and upkeep to brand standards, including window and floor displays during product launches and seasonal transitions.
- Coordinate cross‑channel order fulfilment (ship from store / in‑store pickup) and liaise with logistics to resolve fulfilment issues.
- Train and mentor junior store personnel on operational procedures, POS workflows and clienteling best practices.
Qualifications
- High school diploma or equivalent required; associate degree or diploma in retail, business or a related field preferred.
- Minimum of 2 years of retail or client‑facing experience, preferably within premium or luxury fashion.
- Demonstrable cash handling and point‑of‑sale experience with a track record of accuracy and integrity.
- Strong interpersonal skills with the ability to deliver discreet, high‑touch service to a diverse client base.
- Ability to work flexible retail hours including evenings, weekends and peak seasonal periods.
Skills
Experience
At least 2 years of hands‑on retail experience in a sales support, client services or operations role, ideally within a premium or luxury fashion environment. Proven ability to support sales targets through operational excellence and client engagement.
Education
High school diploma or equivalent required; post‑secondary credential in retail, business or related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client‑centric, creative environment grounded in craftsmanship and modern luxury. The workplace emphasizes collaboration between store teams and corporate functions, with a focus on elevated service, professional development and inclusivity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Specialist», «Client Services Associate», «Store Support Coordinator», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.