Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate III to support store operations, clienteling, inventory and POS for elevated retail experiences.

Overview

Coach is an American luxury leather‑goods house and lifestyle brand known for contemporary accessories and ready‑to‑wear. The brand is part of Tapestry, Inc., a global house of modern luxury brands. As an employer, Coach emphasizes craftsmanship, elevated client experiences and collaborative retail operations across flagship stores and global retail locations.

Role & Responsibilities

  • Provide direct operational support to store sales teams, enabling a seamless client experience across in‑store and digital touchpoints.
  • Manage daily inventory tasks including receiving, stock replenishment, cycle counts and discrepancy resolution to ensure merchandise integrity.
  • Execute clienteling activities: maintain and update client records, assist with appointment coordination, follow up on leads and support VIP servicing.
  • Operate point‑of‑sale and payment systems, process transactions, returns and exchanges while adhering to cash‑handling and loss‑prevention procedures.
  • Prepare and deliver daily and weekly sales reports, assist with KPI tracking and provide actionable insights to store management.
  • Support visual merchandising setup and upkeep to brand standards, including window and floor displays during product launches and seasonal transitions.
  • Coordinate cross‑channel order fulfilment (ship from store / in‑store pickup) and liaise with logistics to resolve fulfilment issues.
  • Train and mentor junior store personnel on operational procedures, POS workflows and clienteling best practices.

Qualifications

  • High school diploma or equivalent required; associate degree or diploma in retail, business or a related field preferred.
  • Minimum of 2 years of retail or client‑facing experience, preferably within premium or luxury fashion.
  • Demonstrable cash handling and point‑of‑sale experience with a track record of accuracy and integrity.
  • Strong interpersonal skills with the ability to deliver discreet, high‑touch service to a diverse client base.
  • Ability to work flexible retail hours including evenings, weekends and peak seasonal periods.

Skills

Clienteling and CRM processes Point‑of‑sale (POS) systems Inventory management and stock control Microsoft Excel Visual merchandising fundamentals Sales reporting and KPI monitoring Cash handling and loss prevention procedures

Experience

At least 2 years of hands‑on retail experience in a sales support, client services or operations role, ideally within a premium or luxury fashion environment. Proven ability to support sales targets through operational excellence and client engagement.

Education

High school diploma or equivalent required; post‑secondary credential in retail, business or related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client‑centric, creative environment grounded in craftsmanship and modern luxury. The workplace emphasizes collaboration between store teams and corporate functions, with a focus on elevated service, professional development and inclusivity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.