Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate III in New York — support store operations, merchandising and clienteling for Coach's retail team in New York, NY.

Overview

Coach is an American luxury accessories brand known for refined leather goods and contemporary design. As part of the Tapestry group, Coach combines heritage craftsmanship with global retail scale. The brand offers opportunities within a creative, customer-focused retail organisation that values product knowledge, visual standards and elevated client service.

Role & Responsibilities

  • Provide day-to-day operational support to the retail store team, ensuring smooth execution of opening/closing procedures and sales floor readiness.
  • Execute merchandising standards and window displays to maintain brand presentation and visual integrity.
  • Manage inventory processes including receiving, stock replenishment, cycle counts and discrepancy investigations to optimize stock accuracy.
  • Process transactions and returns accurately using the point-of-sale system; perform cash handling and end-of-day reconciliation.
  • Support clienteling activities by maintaining client records, preparing appointments, and assisting with outreach and follow-up to drive repeat business.
  • Prepare and distribute sales and operational reports; assist management with KPI tracking and ad hoc analyses.
  • Liaise with regional operations and logistics teams to coordinate transfers, shipments and store-level supply needs.
  • Assist with onboarding and informal training of new sales staff on procedures, POS, loss-prevention and brand standards.

Qualifications

  • Minimum three years of experience in retail operations or store support; luxury or premium retail background strongly preferred.
  • Proven competence in inventory control, merchandising execution and cash handling procedures.
  • Demonstrated ability to maintain meticulous visual and operational standards in a fast-paced retail environment.
  • Strong organizational skills with the ability to manage competing priorities and produce accurate reports.
  • Excellent interpersonal and client service skills, with a professional presentation and discretion when handling client information.

Skills

Microsoft Excel Microsoft Outlook Point-of-sale (POS) systems Inventory management Visual merchandising Clienteling Cash handling Sales reporting Loss prevention procedures

Experience

At least three years' experience supporting retail store operations, preferably within luxury or premium fashion; experience with merchandising and inventory reconciliation is required.

Education

High school diploma or equivalent required; associate or bachelor’s degree in retail management, business or a related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach fosters a design-led, client-centric culture rooted in American luxury craftsmanship. As part of the broader Tapestry organisation, the brand emphasises collaboration across retail, product and corporate teams and rewards meticulous attention to brand standards and elevated customer service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.