Coach Sales Support Associate II

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with company policy
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage inventory levels, replenish merchandise on the sales floor, and execute visual merchandising updates
• Suggest add-on products, promote gift cards, and capture customer information in accordance with brand guidelines
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
• Support sales floor activities, respond to customer requests confidently, and collaborate with team members and management
• Maintain housekeeping standards and adhere to loss prevention guidelines
• Regularly lift and transport merchandise (25 lbs. regularly, up to 50 lbs. occasionally); climb, bend, and maneuver throughout sales floor and stockroom

Qualifications

• One or more year of previous retail experience in a cashier, stock, or sales capacity, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive landscape in the marketplace
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS, and internet applications
• Ability to read and understand price and product release sheets
• Competency with walkie-talkie communication devices
• Strong attention to detail and exceptional organizational abilities
• Capacity to multitask effectively in a fast-paced retail environment
• Excellent communication and customer service skills
• Ability to work a flexible schedule including nights, weekends, peak seasons, and high-traffic retail days

Skills

Experience

One or more years of retail experience, preferably in a luxury retail service environment. A combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.