Coach Sales Support Associate II

Overview

Coach is a global fashion house renowned for its leather goods and accessible luxury ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes design-led product, inclusive culture, and cross-brand collaboration across retail and wholesale channels.

Role & Responsibilities

• Greet clients with warmth and professionalism and deliver personalized, attentive service at the cash wrap and on the sales floor.
• Operate POS and Mobile POS systems accurately; manage cash/media in compliance with company policy and maintain an organized cash wrap.
• Receive, process and organize inbound shipments and transfers; report inventory discrepancies and preserve stockroom order and cleanliness.
• Replenish merchandise on the sales floor, execute visual merchandising updates and support loss prevention procedures.
• Promote add-on products and gift cards and capture customer information where permitted to support CRM and sales goals.
• Support social media engagement and act as a local brand ambassador when required.
• Respond to customer requests confidently, multitask across sales-floor duties, and escalate to management as appropriate.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales)—preferably within a luxury or premium retail environment.
• Current knowledge of fashion trends and competitor activity in the marketplace.
• Proficiency with cash register systems, Mobile POS, iPad and basic computer/Internet tools; comfortable using walkie talkies.
• Strong attention to detail, organizational skills and demonstrated ability to multitask in a high-volume retail setting.
• Excellent verbal communication and customer-service skills; strong English proficiency required for EU roles.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; to climb, bend and maneuver throughout sales floor and stockroom.

Skills

Experience

At least 1 year of retail experience—cashiering, stocking or direct sales—ideally within a luxury retail environment; a combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; post-secondary coursework in fashion, retail, or business is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes design-led creativity and customer focus within an inclusive, collaborative workplace as part of the Tapestry family. The brand values courage, creativity and continual learning while operating in a fast-paced, client-centric retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.