Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach — New York: Sales Support Associate II role supporting retail operations, client service and inventory management.

Overview

Coach is a global luxury lifestyle brand within the Tapestry portfolio, recognised for its craftsmanship in leather goods, accessories and ready-to-wear. The brand operates an extensive international retail network alongside wholesale and e‑commerce channels, offering opportunities across store operations, product, and corporate functions. As an employer, Coach emphasises customer experience, product quality and professional development within a performance-oriented, design-led environment.

Role & Responsibilities

  • Provide day-to-day operational support to the retail sales team, ensuring seamless client service and follow-through on sales opportunities.
  • Manage client communications and appointment scheduling, including CRM updates and follow-up activities to drive client retention.
  • Oversee inventory tasks: receive and process deliveries, conduct cycle counts, reconcile stock discrepancies and coordinate replenishment.
  • Process transactions and returns accurately at the POS; support cash handling, end-of-day reconciliation and loss-prevention procedures.
  • Prepare sales and operational reports using CRM and Excel; monitor KPIs and escalate trends or issues to store leadership.
  • Support visual merchandising and product presentation standards, assist with store resets and sample management as required.
  • Coordinate with regional sales operations and logistics teams to resolve client orders, special requests and shipment enquiries.

Qualifications

  • Minimum 2 years of retail operations or sales support experience; experience in luxury or premium fashion preferred.
  • Proven ability to manage CRM tasks, appointments and client data with strict confidentiality and attention to detail.
  • Strong numerical aptitude and demonstrable experience with cash handling and POS transaction procedures.
  • Excellent interpersonal and written communication skills; ability to liaise with clients, store teams and cross‑functional partners.
  • Flexible availability including weekends and peak retail periods; ability to work a variable retail schedule.

Skills

Customer service Salesforce CRM Microsoft Excel Retail POS systems Inventory management Visual merchandising Cash handling Reporting and KPI monitoring Cross-functional coordination

Experience

At least 2 years of hands-on retail operations or sales support experience, preferably within luxury or premium fashion. Demonstrated history of working with CRM tools, POS systems and supporting store-level sales processes.

Education

High school diploma or equivalent required; vocational qualification or degree in business, retail management, merchandising or related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach combines a creative, design-driven ethos with a customer-centric, results-oriented retail culture. Teams operate collaboratively across store and corporate functions, with an emphasis on professional development, product knowledge and delivering elevated client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.