Coach Sales Support Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury accessories and lifestyle brand renowned for its leather craftsmanship and contemporary design. The brand operates globally as part of Tapestry, Inc., and combines heritage artisanal skills with modern retail and digital experiences to serve discerning international clientele.
Coach in New York seeks a Sales Support Associate II to manage store operations, inventory and clienteling for a luxury retail environment.
Role & Responsibilities
- Support daily store operations to maximize sales and deliver exceptional client service, including processing transactions, refunds and exchanges.
- Manage stock control activities: receive and reconcile shipments, execute stock transfers, perform regular inventory counts and investigate variances.
- Maintain CRM and clienteling activities: update client records, follow up on orders and service requests, and support targeted outreach initiatives.
- Prepare and distribute sales and inventory reports; analyse trends to assist store leadership with replenishment and merchandising decisions.
- Coordinate with regional/warehouse teams and HQ functions to expedite orders, manage special requests and ensure timely product flow during launches.
- Uphold merchandising and visual standards; assist with in-store displays, presentation resets and product launch execution.
- Ensure compliance with cash-handling policies, loss-prevention procedures and brand operating standards.
Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred.
- Minimum 2 years of retail or sales-support experience, ideally within luxury or premium fashion.
- Proven proficiency with point-of-sale systems, CRM platforms and Microsoft Excel.
- Strong numerical aptitude, meticulous attention to detail and demonstrable organisational skills.
- Excellent interpersonal and written communication skills; client-focused disposition and professional presentation.
- Ability to work a flexible retail schedule including evenings, weekends and peak seasonal periods.
Skills
Experience
Minimum of two years' experience in retail operations or sales support, preferably within the luxury or premium fashion sector, with hands-on exposure to POS systems, CRM-driven clienteling and inventory control.
Education
High school diploma required; bachelor’s degree in business, retail management, or related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a client-centric, collaborative retail culture that values craftsmanship, creativity and professional development. As part of Tapestry, the brand places emphasis on inclusivity, employee learning and delivering elevated experiences across both store and digital channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Store Operations Coordinator», «Client Services Support Associate», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.