Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate II to manage store operations, inventory and clienteling for a luxury retail environment.

Overview

Coach is a leading American luxury accessories and lifestyle brand renowned for its leather craftsmanship and contemporary design. The brand operates globally as part of Tapestry, Inc., and combines heritage artisanal skills with modern retail and digital experiences to serve discerning international clientele.

Role & Responsibilities

  • Support daily store operations to maximize sales and deliver exceptional client service, including processing transactions, refunds and exchanges.
  • Manage stock control activities: receive and reconcile shipments, execute stock transfers, perform regular inventory counts and investigate variances.
  • Maintain CRM and clienteling activities: update client records, follow up on orders and service requests, and support targeted outreach initiatives.
  • Prepare and distribute sales and inventory reports; analyse trends to assist store leadership with replenishment and merchandising decisions.
  • Coordinate with regional/warehouse teams and HQ functions to expedite orders, manage special requests and ensure timely product flow during launches.
  • Uphold merchandising and visual standards; assist with in-store displays, presentation resets and product launch execution.
  • Ensure compliance with cash-handling policies, loss-prevention procedures and brand operating standards.

Qualifications

  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Minimum 2 years of retail or sales-support experience, ideally within luxury or premium fashion.
  • Proven proficiency with point-of-sale systems, CRM platforms and Microsoft Excel.
  • Strong numerical aptitude, meticulous attention to detail and demonstrable organisational skills.
  • Excellent interpersonal and written communication skills; client-focused disposition and professional presentation.
  • Ability to work a flexible retail schedule including evenings, weekends and peak seasonal periods.

Skills

Point-of-sale (POS) systems Customer Relationship Management (CRM) — Salesforce experience preferred Microsoft Excel Inventory management and stock reconciliation Sales reporting and basic data analysis Clienteling and customer service Visual merchandising and store presentation Cash handling and loss-prevention procedures

Experience

Minimum of two years' experience in retail operations or sales support, preferably within the luxury or premium fashion sector, with hands-on exposure to POS systems, CRM-driven clienteling and inventory control.

Education

High school diploma required; bachelor’s degree in business, retail management, or related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach cultivates a client-centric, collaborative retail culture that values craftsmanship, creativity and professional development. As part of Tapestry, the brand places emphasis on inclusivity, employee learning and delivering elevated experiences across both store and digital channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.