Coach Sales Support Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury brand within the Tapestry group, recognised for modern leather goods and accessible luxury. As part of a global house of fashion houses, Coach emphasises client experience, product craftsmanship and omnichannel retail innovation, offering roles that bridge creative brand heritage with rigorous commercial operations.
Coach seeks a Sales Support Associate II in New York to support retail operations, inventory and store relations for the luxury brand.
Role & Responsibilities
- Provide day-to-day operational support to retail stores and regional managers, acting as a primary liaison between store teams and corporate functions.
- Process and manage store orders, stock transfers, returns and adjustments; ensure inventory records are accurate and timely.
- Prepare and distribute sales, inventory and KPI reports to retail leadership; analyse trends and flag exceptions.
- Support CRM and clienteling activities by maintaining customer records, assisting with client outreach programs and resolving escalated service issues.
- Coordinate inbound and outbound shipments with logistics and warehouse partners; track deliveries and resolve discrepancies.
- Assist with point-of-sale (POS) troubleshooting, store system rollouts, and training materials for store teams.
- Collaborate with merchandising, visual, and loss-prevention teams to support store replenishment, markdowns and stock integrity initiatives.
Qualifications
- Minimum 2 years experience in retail operations, sales support, merchandising operations or an equivalent administrative role—luxury retail experience strongly preferred.
- Proven ability to prioritise competing demands and manage multiple store or regional requests under tight deadlines.
- Strong numerical accuracy and attention to detail when processing orders and reconciling inventory.
- Excellent verbal and written communication skills with the ability to interact professionally across all levels of the organisation.
Skills
Experience
Typically 2+ years of progressive experience supporting retail operations or sales teams, with demonstrable exposure to inventory control, order management and store-facing processes; prior experience in a luxury or premium retail environment is highly desirable.
Education
High school diploma or equivalent required; associate degree or bachelor's degree in business, fashion merchandising or related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach blends the heritage of American leather craftsmanship with contemporary retail discipline, fostering a collaborative, client-centric workplace. The brand values attention to detail, commercial rigor and cross-functional teamwork across stores and corporate teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Specialist», «Store Operations Coordinator», «Sales Operations Associate», «Client Services Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.