Coach Sales Support Associate

About Coach

Coach is a leading American luxury brand within the Tapestry group, recognised for modern leather goods and accessible luxury. As part of a global house of fashion houses, Coach emphasises client experience, product craftsmanship and omnichannel retail innovation, offering roles that bridge creative brand heritage with rigorous commercial operations.

Sales Support Associate role at Coach, a global fashion house inspired by the vision of Creative Director Stuart Vevers. The position is integral to store success and efficiency, requiring direct engagement with brand commitments while servicing customers. The role encompasses cash wrap operations, sales floor maintenance, shipment processing, and visual merchandising support, with emphasis on creating lasting customer impressions through friendly, efficient interactions.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor displays, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines
• Lift, carry, and maneuver products weighing up to 25 lbs regularly and up to 50 lbs occasionally; climb, bend, kneel, and perform stockroom duties

Qualifications

• One or more years of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet navigation
• Ability to utilize walkie-talkie systems and interpret price and product release sheets
• Strong attention to detail and exceptional organizational skills
• Excellent communication and customer service abilities
• Physical capability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and maneuver sales floor and stockroom environments

Skills

Experience

One or more years of retail experience, preferably in a luxury retail service environment. A combination of education and retail or customer service experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach blends the heritage of American leather craftsmanship with contemporary retail discipline, fostering a collaborative, client-centric workplace. The brand values attention to detail, commercial rigor and cross-functional teamwork across stores and corporate teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.