Coach Sales Support Associate II
Coach Sales Support Associate II in New York — retail operations and clienteling role supporting store sales and merchandising.
Overview
Coach is an international luxury accessories and lifestyle brand known for its modern approach to American leather goods. As part of the Tapestry group, Coach combines craftsmanship and contemporary design with global retail operations and a focus on elevated customer experience, offering career paths across store, wholesale and corporate functions.
Role & Responsibilities
- Provide day-to-day operational support to the store sales team, including opening/closing procedures and cash handling.
- Execute clienteling activities: manage customer records, proactively follow up with clients, and support appointment bookings to drive repeat business.
- Operate point-of-sale (POS) systems and process transactions, returns and exchanges with accuracy and compliance to company policies.
- Support visual merchandising and stock replenishment to maintain presentation standards and product availability on the sales floor.
- Perform inventory control tasks, receive and process deliveries, and assist with stock counts and discrepancy reconciliation.
- Prepare and submit routine sales and operational reports to store management; assist with ad-hoc administrative tasks.
- Collaborate with store leadership to implement promotional campaigns and ensure timely execution of merchandising directives.
- Deliver consistent, high-calibre customer service and uphold brand standards in all client interactions.
Qualifications
- High school diploma or equivalent; post-secondary education in retail, business or a related field preferred.
- Minimum 2 years of retail or luxury customer service experience, preferably within accessories, fashion or premium lifestyle brands.
- Demonstrated proficiency with POS systems, cash handling procedures and basic retail inventory processes.
- Excellent verbal communication and interpersonal skills with a client-focused demeanour.
- Ability to work a flexible schedule including weekends, evenings and peak retail periods.
Skills
Experience
At least 2 years of hands-on retail experience in a customer-facing role, ideally within the luxury or premium fashion sector, with proven ability to support sales operations and deliver high-quality client service.
Education
High school diploma or equivalent; vocational or post-secondary coursework in retail, business, or hospitality preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach blends heritage craftsmanship with contemporary design sensibilities and operates within the Tapestry family of brands. The workplace emphasizes client-focused service, personal development, and collaboration across retail and corporate teams, offering opportunities to grow within an international luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.