Coach Sales Support Associate II
Coach — New York: Sales Support Associate II supporting store operations, client service and inventory management at Coach's retail store in New York.
Overview
Coach is a global luxury lifestyle brand renowned for its leather goods and contemporary accessories. Operating within the Tapestry, Inc. group, Coach combines American heritage craftsmanship with modern design and a broad retail network of freestanding stores and wholesale partners worldwide. As an employer, the brand emphasises client-focused retail excellence, product knowledge, and refined visual presentation.
Role & Responsibilities
- Deliver exceptional, personalised client service and assist the sales team in achieving store commercial targets through proactive clienteling and follow-up.
- Support daily store operations including point-of-sale transactions, cash handling, returns and exchanges, and end-of-day reconciliation.
- Manage inventory processes: receive and process deliveries, conduct stock replenishment, execute cycle counts and write accurate inventory reports.
- Implement and maintain visual merchandising standards to present product assortments and seasonal displays that reflect brand directives.
- Execute administrative tasks such as CRM updates, sales reporting, appointment coordination and preparation of shipment/return documentation.
- Contribute to loss-prevention efforts by following security procedures, monitoring stockroom organization and reporting discrepancies.
- Train and mentor junior store colleagues on operational procedures, product knowledge and client service best practices when required.
Qualifications
- Minimum two years' experience in luxury or premium retail, with demonstrable success in client service and store operations.
- Proven ability to handle POS transactions, manage cash, and complete accurate daily reconciliations.
- Strong organisational aptitude with meticulous attention to inventory accuracy and visual standards.
- Excellent interpersonal and communication skills; capacity to build rapport with high-net-worth clients.
- Flexible availability including weekends, evenings and peak seasonal periods; ability to work standing shifts and handle routine physical tasks.
- Legal authorization to work in the United States.
Skills
Experience
Typically requires at least two years of hands-on experience in luxury or premium retail environments, with a track record in client service, inventory management and store operational duties. Experience mentoring colleagues or supporting store leadership is advantageous.
Education
High school diploma or equivalent; vocational training or an associate degree in retail, visual merchandising or a related field is preferred but not required.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a client-centric, fast-paced retail culture grounded in craftsmanship and contemporary design. The workplace values polished presentation, collaborative teamwork and continuous product knowledge development typical of an international luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.