Coach Sales Support Associate

About Coach

Coach is a globally recognised American luxury leather goods and accessories house, known for its modern craftsmanship and accessible-luxury positioning. Now part of the Tapestry group, the brand combines heritage leatherwork with contemporary design, operating a network of flagship stores, concessions and wholesale partners worldwide. As an employer, Coach emphasises design-led product development, customer experience excellence and cross‑functional collaboration between retail, merchandising and corporate teams.

Coach seeks a Sales Support Associate to contribute to the store's operational efficiency and customer service excellence. This role demands meticulous attention to brand standards, delivering warm and professional interactions at the point of sale, maintaining an organized sales floor, and ensuring seamless product flow from receipt through transaction. The candidate will act as a brand ambassador, balancing customer engagement with inventory management and Loss Prevention compliance in a fast-paced retail environment.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized service
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report any discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
• Support sales floor activities and partner with team members and management to meet customer demands
• Maintain housekeeping standards and adhere to Loss Prevention guidelines
• Serve as a brand ambassador internally and within the local market; support social media engagement initiatives

Qualifications

• Minimum 1 year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills including iPad, laptop, and Mobile POS
• Ability to read and interpret price sheets and product release information
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; comfortable climbing, bending, and kneeling

Skills

Experience

1+ years of retail experience in cashier, stock, or sales roles, preferably within a luxury retail service environment. A combination of education and equivalent experience will be considered.

Education

High school diploma or equivalent preferred; no formal education requirements specified.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a design-driven, collaborative workplace that values craftsmanship, creativity and elevated customer service. Employees operate in a fast-paced, client-centric environment where cross-disciplinary collaboration between retail, product and corporate teams is routine.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.