Coach Sales Support Associate II
Coach — Sales Support Associate II in New York, NY. Provide retail operations and clienteling support to flagship store teams.
Overview
Coach is a globally recognised American luxury leather goods and accessories house, known for its modern craftsmanship and accessible-luxury positioning. Now part of the Tapestry group, the brand combines heritage leatherwork with contemporary design, operating a network of flagship stores, concessions and wholesale partners worldwide. As an employer, Coach emphasises design-led product development, customer experience excellence and cross‑functional collaboration between retail, merchandising and corporate teams.
Role & Responsibilities
- Provide day-to-day operational and administrative support to retail teams, enabling efficient in-store sales activity and superior client service.
- Process and track store replenishment orders, transfers and markdowns; reconcile stock movements and assist with inventory audits.
- Support clienteling activities by preparing client portfolios, managing appointment logistics and maintaining accurate customer records.
- Prepare sales and operational reports for store management, analyse basic sales trends and escalate anomalies to regional leadership.
- Coordinate with distribution, visual merchandising and retail operations to implement promotional rollouts and product launches.
- Serve as the point of contact for ad-hoc store enquiries, liaising with finance, loss prevention and HR to resolve issues promptly.
Qualifications
- Proven experience in retail operations, sales support or back‑of‑house retail functions within luxury or premium brands.
- Excellent organisational skills with the ability to prioritise competing tasks in a fast‑paced retail environment.
- Strong client service orientation with experience supporting VIP or appointment-based client programs.
- Proven accuracy with inventory reconciliation and order management processes.
- High level of professionalism, discretion and ability to handle confidential client information.
Skills
Experience
Typically 2+ years of retail operations or sales support experience, preferably within luxury fashion or accessories. Prior exposure to high‑volume boutique environments and clienteling programmes is advantageous.
Education
High school diploma or equivalent required; post‑secondary education in business, retail management or fashion is preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach cultivates a design-driven, collaborative workplace that values craftsmanship, creativity and elevated customer service. Employees operate in a fast-paced, client-centric environment where cross-disciplinary collaboration between retail, product and corporate teams is routine.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.