Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate II in New York, NY — operational retail role supporting sales, inventory and clienteling for the Coach store.

Overview

Coach is an American luxury house specialising in leather goods and accessories and operates globally as part of Tapestry, Inc. The brand is known for contemporary craftsmanship, modern American sensibility and an omnichannel retail presence spanning flagship boutiques, department store concessions and e‑commerce.

Role & Responsibilities

  • Provide day‑to‑day operational support to the sales team, including client appointment management, order processing and POS transactions.
  • Manage inventory activities: receive and process deliveries, perform cycle counts, coordinate stock replenishment and assist with transfers.
  • Maintain clienteling records and support CRM activities to drive client retention and conversion.
  • Prepare daily and weekly sales and stock reports, analyse basic KPIs and escalate trends or discrepancies to management.
  • Support visual merchandising standards and merchandising resets to ensure product presentation aligns with brand directives.
  • Act as liaison between store and regional teams for merchandise requests, sample management and ad hoc administrative projects.
  • Contribute to loss prevention efforts by following store security procedures and participating in inventory reconciliations.

Qualifications

  • Minimum high school diploma or equivalent; bachelor’s degree preferred.
  • At least 2 years of experience in retail operations or sales support, preferably within a luxury or premium fashion brand.
  • Proven experience using POS systems and basic CRM/clienteling tools.
  • Strong numerical accuracy and proven ability to manage inventory and reconcile stock data.
  • Flexible availability to work retail hours, including weekends and holidays.

Skills

Point of Sale (POS) systems Clienteling and CRM processes Inventory management and cycle counting Visual merchandising execution Microsoft Excel Sales reporting and KPI monitoring Customer service and client relationship management Loss prevention procedures

Experience

Typically 2+ years of progressive experience in retail operations or sales support within a luxury or premium fashion environment; prior exposure to omnichannel retail processes is advantageous.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach emphasises craftsmanship, modern design and a client‑centric retail ethos. The workplace blends fast‑paced retail standards with structured training and collaborative cross‑functional support typical of a leading global luxury house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.