Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate II in New York — support store operations, clienteling and inventory for Coach's retail team.

Overview

Coach is an American luxury fashion house known for leather goods and accessories, operating globally as part of the Tapestry group. The brand blends artisanal craftsmanship with contemporary design and maintains a retail network alongside wholesale and digital channels, offering career opportunities across merchandising, store operations, and client care.

Role & Responsibilities

  • Provide proactive in-store support to sales teams, including clienteling, appointment management and follow-up to drive client retention and conversion.
  • Administer daily store operations: process sales transactions, manage returns/exchanges, and ensure accurate cash handling and POS reconciliation.
  • Coordinate inventory activities such as receiving, stock replenishment, cycle counts and discrepancy resolution to preserve stock integrity.
  • Prepare and deliver regular operational and sales reports to store leadership, highlighting client KPIs and merchandising issues.
  • Assist with visual merchandising and floor sets to uphold brand standards and maximize sell-through of featured assortments.
  • Serve as first point of contact for client enquiries and coordinate with centralized teams (CRM, e‑commerce, inventory) to resolve client issues.
  • Support onboarding and training for new colleagues on procedures, systems and client service protocols when required.

Qualifications

  • Minimum high school diploma or equivalent; post-secondary coursework in retail, business or a related field is advantageous.
  • Proven retail experience in a luxury or premium environment; typically 2+ years in sales support, client services or store operations.
  • Strong numeracy and accuracy in cash handling, basic accounting and POS transactions.
  • Excellent interpersonal and communication skills with a service-oriented, client-first disposition.
  • Ability to work flexible retail hours including evenings, weekends and peak season demands.

Skills

Clienteling Inventory management Visual merchandising Point-of-sale (POS) systems Microsoft Excel Retail reporting and KPI tracking Customer relationship management (CRM) practices

Experience

Typically 2+ years of hands-on retail or luxury sales-support experience, with demonstrated competence in clienteling, inventory control and daily store operations.

Education

High school diploma or equivalent; vocational training or post-secondary coursework in retail, business, or hospitality is a plus.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach blends a heritage of craftsmanship with modern retail dynamics, encouraging high standards of client service and aesthetic consistency. The working environment emphasizes professional development, teamwork across store and corporate functions, and a commercial focus on delivering elevated customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.