Coach Sales Support Associate II
Coach in New York seeks a Sales Support Associate II to support sales, clienteling and inventory in a luxury retail boutique.
Overview
Coach is a global luxury fashion house renowned for leather goods, handbags and accessories, operating internationally under the Tapestry, Inc. portfolio. The brand emphasizes craftsmanship, elevated client service and contemporary American design across its boutiques and wholesale channels.
Role & Responsibilities
- Provide proactive sales-floor support to store leadership and sales advisors, facilitating client appointments and follow-ups.
- Execute clienteling activities: maintain VIP client records, manage outreach, and coordinate personalized service and after‑sales care.
- Manage inventory processes including stock receiving, replenishment, merchandising, cycle counts and loss‑prevention procedures.
- Operate point‑of‑sale transactions and assist with refunds, exchanges and order fulfillment, ensuring accurate cash handling and documentation.
- Support visual merchandising standards and store presentation through product styling, fixture maintenance and seasonal sets.
- Prepare daily sales reports and administrative paperwork; liaise with store operations, distribution and corporate teams as required.
- Coach and mentor junior associates on luxury service standards and product knowledge when requested by management.
Qualifications
- Minimum of 2 years of retail experience, preferably within luxury fashion or premium lifestyle brands.
- Demonstrated excellence in client service and clienteling with a track record of cultivating repeat business.
- Strong numeracy and attention to detail for inventory, cash handling and reporting tasks.
- Polished professional presentation and the ability to represent a high‑end brand with discretion.
- Flexible schedule availability including weekends, evenings and peak holiday periods; authorized to work in the United States.
Skills
Experience
At least 2 years of hands‑on retail experience, ideally in a luxury or premium fashion environment, with direct exposure to clienteling, inventory management and point‑of‑sale operations.
Education
High school diploma or equivalent required; associate's or bachelor's degree in fashion, business or a related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach cultivates a client‑centric retail culture that values craftsmanship, contemporary design and elevated service. Teams operate collaboratively with an emphasis on professional development, product knowledge and a polished customer experience consistent with a luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.