Coach Sales Support Associate II

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Location
New YorkNew YorkUSA
Seniority
Junior
Posted
Apr 1, 2026

About Coach

Coach is a global luxury accessories and lifestyle brand within the Tapestry portfolio. The company is known for leather craftsmanship, contemporary design and a premium retail experience across boutiques and wholesale channels. As an employer, Coach emphasizes brand stewardship, client-focused retail standards and career mobility within a global luxury network.

Coach seeks a Sales Support Associate II in New York, NY — responsible for store operations, clienteling and inventory support for the Coach retail team.

Role & Responsibilities

  • Provide proactive floor support to sales teams, including clienteling, styling assistance and direct customer service to maximize conversion and AUR (average unit retail).
  • Manage inventory-related tasks: receiving, stock replenishment, cycle counts, transfers and maintaining accurate stock records to support omnichannel fulfillment.
  • Operate point-of-sale (POS) systems and accurately process sales, returns and exchanges while following brand cash-handling and loss-prevention procedures.
  • Execute visual merchandising and storefront standards to ensure product presentation aligns with seasonal directives and marketing campaigns.
  • Prepare and maintain daily, weekly and ad-hoc sales and operational reports for store leadership; escalate issues and follow up on action items.
  • Support administrative functions including appointment coordination, client data entry and CRM updates to sustain high-quality client relationships.
  • Act as liaison between store and regional teams for operational initiatives, product allocations and client outreach programs.

Qualifications

  • High school diploma or equivalent required; post-secondary education in retail, business or related field preferred.
  • Proven retail experience, ideally 1–3 years in luxury or premium fashion brands with track record in client service and operational support.
  • Strong numeracy and administrative capability with attention to detail in inventory, cash handling and reporting.
  • Ability to work a flexible schedule including evenings, weekends and peak holiday periods.
  • Professional presentation, excellent interpersonal skills and a customer-centric demeanor consistent with luxury retail standards.

Skills

Point-of-sale (POS) systems Salesforce Microsoft Excel Microsoft Outlook Inventory management Clienteling Visual merchandising

Experience

1–3 years of retail or sales-support experience, preferably within luxury or premium fashion; demonstrable experience supporting store operations, client services and inventory control.

Education

High school diploma or equivalent required; associate degree or coursework in retail/commerce preferred.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach cultivates a client-first, design-driven culture rooted in craftsmanship and modern luxury. Employees are expected to deliver elevated service and maintain brand standards while benefiting from internal development pathways within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Sales Operations Associate», «Store Support Associate», «Client Services Associate», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.