Coach Sales Support Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather accessories and ready-to-wear collections. As part of the Tapestry portfolio, the brand combines heritage craftsmanship with contemporary design and operates a global retail network and wholesale channels. Coach is recognized for its client-focused retail culture and emphasis on product quality and brand storytelling.
Coach in New York seeks a Sales Support Associate II to support retail operations, client service and inventory management.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams to maximise client conversion and average transaction value.
- Deliver high-touch clienteling and after-sales service including managing appointments, follow-ups and personalized communications.
- Coordinate inventory activities: receive and process deliveries, perform cycle counts, manage replenishment and assist with stock transfers.
- Support point-of-sale operations, cash handling and transaction reconciliation while ensuring compliance with company procedures.
- Execute visual merchandising directives and maintain on-floor standards to uphold brand presentation and shopability.
- Produce and analyse basic sales and inventory reports to track KPIs and inform merchandising or staffing recommendations.
- Act as a liaison between store and regional or corporate teams for store requests, returns, repairs and administrative escalations.
- Coach and mentor junior retail staff on operational processes, client experience standards and loss-prevention practices.
Qualifications
- Minimum of 2 years of retail experience, with at least 1 year in a luxury or premium brand environment preferred.
- Demonstrable clienteling and customer service aptitude with a commercial mindset and attention to detail.
- Strong organisational skills and the ability to prioritise multiple operational tasks in a fast-paced retail setting.
- Flexibility to work retail hours including weekends, evenings and peak seasonal periods.
- Legal authorization to work in the location of employment.
Skills
Experience
Mid-level retail professional with a minimum of two years' experience in store operations and client service; prior experience with luxury or premium lifestyle brands is strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion, retail management or a related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a client-centric, design-led retail culture that values craftsmanship and contemporary creativity. The environment is collaborative and fast-paced, with strong emphasis on delivering elevated customer experiences and professional development within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Sales Support Specialist», «Client Services Associate», «Store Operations Assistant», «Retail Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.