Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach in New York seeks a Sales Support Associate II to support retail operations, client service and inventory management.

Overview

Coach is an American luxury fashion house renowned for its leather accessories and ready-to-wear collections. As part of the Tapestry portfolio, the brand combines heritage craftsmanship with contemporary design and operates a global retail network and wholesale channels. Coach is recognized for its client-focused retail culture and emphasis on product quality and brand storytelling.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams to maximise client conversion and average transaction value.
  • Deliver high-touch clienteling and after-sales service including managing appointments, follow-ups and personalized communications.
  • Coordinate inventory activities: receive and process deliveries, perform cycle counts, manage replenishment and assist with stock transfers.
  • Support point-of-sale operations, cash handling and transaction reconciliation while ensuring compliance with company procedures.
  • Execute visual merchandising directives and maintain on-floor standards to uphold brand presentation and shopability.
  • Produce and analyse basic sales and inventory reports to track KPIs and inform merchandising or staffing recommendations.
  • Act as a liaison between store and regional or corporate teams for store requests, returns, repairs and administrative escalations.
  • Coach and mentor junior retail staff on operational processes, client experience standards and loss-prevention practices.

Qualifications

  • Minimum of 2 years of retail experience, with at least 1 year in a luxury or premium brand environment preferred.
  • Demonstrable clienteling and customer service aptitude with a commercial mindset and attention to detail.
  • Strong organisational skills and the ability to prioritise multiple operational tasks in a fast-paced retail setting.
  • Flexibility to work retail hours including weekends, evenings and peak seasonal periods.
  • Legal authorization to work in the location of employment.

Skills

Clienteling and personalised service Inventory management and stock replenishment Visual merchandising execution POS systems and cash handling CRM platforms (client databases) Microsoft Excel KPI reporting and basic data analysis Cross-functional communication and teamwork Loss-prevention procedures

Experience

Mid-level retail professional with a minimum of two years' experience in store operations and client service; prior experience with luxury or premium lifestyle brands is strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion, retail management or a related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach cultivates a client-centric, design-led retail culture that values craftsmanship and contemporary creativity. The environment is collaborative and fast-paced, with strong emphasis on delivering elevated customer experiences and professional development within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.