Coach Sales Support Associate II

Closed The candidacy window for this position at Coach has closed.

While this position is no longer receiving submissions as of April 24, 2026, we invite you to explore further opportunities at Coach or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
New YorkNew YorkUSA
Seniority
Junior
Posted
Apr 1, 2026

About Coach

Coach is an internationally recognised luxury leather-goods and accessories brand within the Tapestry group. Renowned for its craftsmanship and modern American aesthetic, the brand operates a global retail network alongside wholesale and digital channels. As an employer, Coach blends heritage manufacturing standards with contemporary retail and corporate practices, offering roles that span store-level client service to cross‑functional corporate operations.

Coach, New York — Sales Support Associate II. Support retail order processing, inventory reconciliation and clienteling to enable store operations.

Role & Responsibilities

  • Process and reconcile retail orders, exchanges and returns accurately and in a timely manner using company systems.
  • Maintain inventory accuracy through cycle counts, stock adjustments and liaison with distribution centres and stores.
  • Support store teams with clienteling activities, CRM updates and follow‑up on client requests or special orders.
  • Prepare and distribute regular operational reports (sales, stock, discrepancies) to store managers and operations leaders.
  • Coordinate with merchandising, logistics and finance to resolve order or shipment exceptions and ensure compliance with company policies.
  • Assist with onboarding and training of store staff on operational procedures, POS usage and returns processing.
  • Contribute to visual merchandising set‑ups and promotional rollouts by managing stock allocation and replenishment.

Qualifications

  • Demonstrated customer‑service orientation and diplomatic communication skills.
  • Strong numerical accuracy and attention to detail in processing transactions and reconciliations.
  • Ability to prioritise competing tasks and work to tight deadlines in a fast‑paced retail environment.
  • Discretion and professionalism when handling client information and transaction records.
  • Flexible availability to support retail windows, peak seasons and occasional extended hours.

Skills

Microsoft Excel Salesforce CRM NetSuite Point of Sale (POS) systems Inventory management Order processing Clienteling Cross‑functional communication

Experience

Typically 2+ years of experience in retail operations, sales support, or customer service; prior exposure to luxury or premium retail environments preferred.

Education

High school diploma or equivalent required; associate’s degree or bachelor’s degree in business, retail management or related field preferred.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach combines artisanal craftsmanship with contemporary retail dynamism; teams are client‑centric, collaborative and results‑driven. The workplace emphasises high standards of product knowledge, polished client service and cross‑departmental cooperation between stores and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Coordinator», «Sales Operations Associate», «Client Services Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.