Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate II in New York — join Coach's retail operations team to support store performance, inventory and clienteling.

Overview

Coach is an American leather‑goods and lifestyle brand known for contemporary luxury accessories and ready‑to‑wear. The brand is part of Tapestry, Inc., a global house of luxury fashion brands, and combines craftsmanship with modern design and client‑focused retail experiences.

Role & Responsibilities

  • Provide daily operational support to the store team, including opening and closing procedures, cash reconciliation, and point‑of‑sale transactions.
  • Manage stock movements: receive deliveries, process transfers, perform cycle counts and assist with inventory audits to ensure stock accuracy.
  • Support clienteling activities by maintaining CRM records, executing client outreach, processing special orders and coordinating follow‑up communications.
  • Prepare and distribute daily and weekly sales and operational reports for store leadership and regional teams; escalate discrepancies promptly.
  • Coordinate with visual merchandising and retail operations to implement floor sets, product replenishment and promotional displays.
  • Liaise with logistics and corporate teams to resolve shipping, returns and warranty claims, ensuring timely resolution and excellent client service.
  • Assist with training and onboarding of new store staff on operational procedures, POS usage and loss prevention protocols.

Qualifications

  • 1–3 years of retail or client service experience, preferably within a premium or luxury brand environment.
  • Strong numeracy and attention to detail demonstrated through inventory, cash handling or reconciliations.
  • Excellent interpersonal and written communication skills; proven ability to maintain client confidentiality and deliver high‑touch service.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Proactive problem‑solver with the capacity to prioritise tasks in a fast‑paced retail setting.

Skills

Microsoft Excel Microsoft Office POS systems CRM platforms Inventory management

Experience

Typically 1–3 years of experience in retail operations or client service, with prior exposure to luxury or premium retail preferred.

Education

High school diploma or equivalent; associate degree or retail vocational training preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach fosters a client‑centric, creative and collaborative retail culture rooted in craftsmanship and contemporary design. The workplace balances fast‑paced sales objectives with a focus on professional development and brand stewardship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.