Coach Sales Support Associate II

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house renowned for its leather goods, accessories and ready-to-wear. The brand operates a global retail network and is part of the Tapestry, Inc. group, offering opportunities within a design-driven, commerce-focused organisation that balances heritage craftsmanship with contemporary retail strategy.

Coach in New York is hiring a Sales Support Associate II to support store operations, clienteling and visual merchandising.

Role & Responsibilities

  • Provide discreet, high-touch client service and clienteling to cultivate long-term customer relationships and drive repeat business.
  • Support daily store operations including opening and closing procedures, cash handling, and accurate point-of-sale transactions.
  • Manage inventory tasks: receive and process shipments, perform cycle counts, replenish stock, and maintain accurate records.
  • Execute visual merchandising standards and ensure the salesfloor reflects seasonal directives and brand presentation guidelines.
  • Assist the store management team with sales reporting, KPI tracking and follow-up on client communications using store CRM.
  • Adhere to loss-prevention procedures, maintain security protocols and contribute to a safe, compliant retail environment.
  • Act as a liaison between frontline sales and back-office functions to ensure seamless client fulfilment and after-sales service.

Qualifications

  • Professional presentation and excellent interpersonal skills appropriate to a luxury retail environment.
  • Demonstrable ability to build rapport with high-net-worth and style-conscious clientele.
  • Strong numeracy and accuracy for cash handling and transactional reconciliation.
  • Flexible availability including weekends, evenings and peak seasonal periods.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Customer service Point-of-sale (POS) operation Inventory management Visual merchandising Cash handling Loss-prevention procedures

Experience

Typically 2+ years of retail experience, preferably within luxury, premium or specialty brands, with a proven record of meeting sales targets and delivering exceptional client experiences.

Education

High school diploma or equivalent required; tertiary study in retail, fashion or business is advantageous but not mandatory.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach fosters a culture that blends craftsmanship and commercial acumen, valuing refined client service, creativity and collaboration. The brand encourages professional development within a performance-oriented retail environment while maintaining an emphasis on design-led product and elevated customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Client Advisor», «Retail Operations Associate», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.