Coach Sales Support Associate II
About Coach
Coach is a contemporary American luxury house renowned for its leather goods, accessories and ready-to-wear. Operating globally through owned retail, wholesale and digital channels, Coach is part of the Tapestry, Inc. portfolio and combines artisanal craftsmanship with modern brand-building across markets.
Coach in New York seeks a Sales Support Associate II to support retail operations, clienteling and inventory management.
Role & Responsibilities
- Provide operational support for one or multiple retail locations, ensuring smooth daily store functioning and adherence to brand standards.
- Assist store leadership with sales administration including POS transaction oversight, refunds, exchanges and accurate cash reconciliation.
- Manage clienteling tools and CRM records to support personalised client outreach, appointment booking and follow-up activity.
- Prepare and analyse sales reports and KPIs; deliver actionable insights to store management to optimise performance.
- Coordinate inventory processes: receive and process shipments, conduct cycle counts, resolve discrepancies and liaise with distribution/merchandising teams.
- Support visual merchandising setup and maintenance to ensure product presentation aligns with seasonal directives.
- Act as a liaison between store operations and cross-functional partners (merchandise planning, logistics, HR) to resolve operational issues.
- Contribute to training and onboarding of junior sales staff on systems, processes and customer service expectations.
Qualifications
- High school diploma required; bachelor's degree in business, retail management or related field preferred.
- Minimum two years' experience in retail operations, sales administration or client services; luxury retail experience preferred.
- Proven ability to manage POS, inventory and CRM processes with strong attention to detail and numerical accuracy.
- Excellent verbal and written communication skills with a customer-centric orientation.
- Flexible availability including weekends, peak retail periods and occasional extended hours.
Skills
Experience
At least 2 years of retail operations, sales support or administrative experience, ideally within premium or luxury retail environments.
Education
High school diploma required; Bachelor's degree in business, retail management, or related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a collaborative, client-focused culture that balances heritage craftsmanship with contemporary design. The workplace emphasizes professional development, cross-disciplinary collaboration and delivering elevated customer experiences across retail and digital channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Sales Support Specialist», «Store Operations Associate», «Client Services Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.