Coach Sales Support Associate II

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate II to support retail operations, clienteling and inventory management.

Overview

Coach is a contemporary American luxury house renowned for its leather goods, accessories and ready-to-wear. Operating globally through owned retail, wholesale and digital channels, Coach is part of the Tapestry, Inc. portfolio and combines artisanal craftsmanship with modern brand-building across markets.

Role & Responsibilities

  • Provide operational support for one or multiple retail locations, ensuring smooth daily store functioning and adherence to brand standards.
  • Assist store leadership with sales administration including POS transaction oversight, refunds, exchanges and accurate cash reconciliation.
  • Manage clienteling tools and CRM records to support personalised client outreach, appointment booking and follow-up activity.
  • Prepare and analyse sales reports and KPIs; deliver actionable insights to store management to optimise performance.
  • Coordinate inventory processes: receive and process shipments, conduct cycle counts, resolve discrepancies and liaise with distribution/merchandising teams.
  • Support visual merchandising setup and maintenance to ensure product presentation aligns with seasonal directives.
  • Act as a liaison between store operations and cross-functional partners (merchandise planning, logistics, HR) to resolve operational issues.
  • Contribute to training and onboarding of junior sales staff on systems, processes and customer service expectations.

Qualifications

  • High school diploma required; bachelor's degree in business, retail management or related field preferred.
  • Minimum two years' experience in retail operations, sales administration or client services; luxury retail experience preferred.
  • Proven ability to manage POS, inventory and CRM processes with strong attention to detail and numerical accuracy.
  • Excellent verbal and written communication skills with a customer-centric orientation.
  • Flexible availability including weekends, peak retail periods and occasional extended hours.

Skills

Clienteling and customer service Point-of-sale (POS) systems CRM platform experience Microsoft Excel (intermediate) for reporting Inventory management and cycle counting Sales reporting and KPI analysis Visual merchandising support Cross-functional coordination (merchandising, logistics, HR)

Experience

At least 2 years of retail operations, sales support or administrative experience, ideally within premium or luxury retail environments.

Education

High school diploma required; Bachelor's degree in business, retail management, or related field preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach cultivates a collaborative, client-focused culture that balances heritage craftsmanship with contemporary design. The workplace emphasizes professional development, cross-disciplinary collaboration and delivering elevated customer experiences across retail and digital channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.