Coach Sales Support Associate

About Coach

Coach is an American luxury fashion house known for leather goods and modern accessories. The brand operates globally and is part of Tapestry, Inc., a leading luxury lifestyle group. As an employer, Coach combines American design heritage with global retail expertise and invests in product craftsmanship, client experience, and store-level excellence.

This part-time Sales Support Associate role is integral to store operations and customer experience at Coach. The position demands attention to brand commitment through friendly, efficient customer interactions at the cash wrap and a well-maintained sales floor. Responsibilities include welcoming clients with personalized assistance, processing transactions accurately via POS systems, managing inventory flow from receipt to point of sale, and executing visual merchandising updates.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash and payment media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Qualifications

• 1+ years of previous retail experience (cashier, stock, or sales roles), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems and basic computer skills including iPad, laptop, Mobile POS, and Internet
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency with walkie talkies and ability to read price and product release sheets
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

1+ years of previous retail experience, preferably in a luxury retail service environment. A combination of education and experience will be considered.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach combines contemporary American design with a client-centric retail culture. The workplace emphasises craftsmanship, elevated customer service and teamwork across store and regional functions, with development paths for employees who demonstrate commercial impact and leadership potential.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.