Coach Sales Support Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods and modern accessories. The brand operates globally and is part of Tapestry, Inc., a leading luxury lifestyle group. As an employer, Coach combines American design heritage with global retail expertise and invests in product craftsmanship, client experience, and store-level excellence.
Coach Sales Support Associate II in New York — responsible for clienteling, store operations and merchandising at Coach retail locations.
Role & Responsibilities
- Deliver attentive, high-touch service to clients on the sales floor and via phone or email to uphold brand standards and drive conversion.
- Support store operations including merchandising, stock replenishment, inventory counts and back-of-house organisation to ensure visual and operational readiness.
- Maintain clienteling records and follow up on leads, appointments and post-sale care to cultivate long-term relationships and repeat business.
- Assist with opening and closing procedures, cash handling and point-of-sale transactions while adhering to loss-prevention and cash-control policies.
- Prepare shipping and returns, process repairs and liaise with regional service teams to resolve client requests efficiently.
- Collaborate with store leadership on visual merchandising sets, promotions and product launches to maximise sell-through.
Qualifications
- Proven history of delivering exceptional client service in a retail or luxury environment.
- Strong verbal communication and interpersonal skills with an aptitude for building rapport and personalised client experiences.
- Reliable, punctual, and able to work flexible retail hours including evenings, weekends and holidays.
- Comfortable handling cash and reconciling transactions; attention to detail in administrative tasks.
- Ability to lift and move merchandise and fixtures as required by store operations.
Skills
Experience
Typically 2+ years of client-facing experience in retail, preferably within the luxury or premium segment. Demonstrated ability to meet sales targets and support store operations is expected.
Education
High school diploma or equivalent required; post-secondary education in retail, hospitality, or business is advantageous.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach combines contemporary American design with a client-centric retail culture. The workplace emphasises craftsmanship, elevated customer service and teamwork across store and regional functions, with development paths for employees who demonstrate commercial impact and leadership potential.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», «Store Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.