Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach Sales Support Associate II in New York — responsible for clienteling, store operations and merchandising at Coach retail locations.

Overview

Coach is an American luxury fashion house known for leather goods and modern accessories. The brand operates globally and is part of Tapestry, Inc., a leading luxury lifestyle group. As an employer, Coach combines American design heritage with global retail expertise and invests in product craftsmanship, client experience, and store-level excellence.

Role & Responsibilities

  • Deliver attentive, high-touch service to clients on the sales floor and via phone or email to uphold brand standards and drive conversion.
  • Support store operations including merchandising, stock replenishment, inventory counts and back-of-house organisation to ensure visual and operational readiness.
  • Maintain clienteling records and follow up on leads, appointments and post-sale care to cultivate long-term relationships and repeat business.
  • Assist with opening and closing procedures, cash handling and point-of-sale transactions while adhering to loss-prevention and cash-control policies.
  • Prepare shipping and returns, process repairs and liaise with regional service teams to resolve client requests efficiently.
  • Collaborate with store leadership on visual merchandising sets, promotions and product launches to maximise sell-through.

Qualifications

  • Proven history of delivering exceptional client service in a retail or luxury environment.
  • Strong verbal communication and interpersonal skills with an aptitude for building rapport and personalised client experiences.
  • Reliable, punctual, and able to work flexible retail hours including evenings, weekends and holidays.
  • Comfortable handling cash and reconciling transactions; attention to detail in administrative tasks.
  • Ability to lift and move merchandise and fixtures as required by store operations.

Skills

Clienteling Visual merchandising Inventory control Point-of-sale (POS) operations Cash handling and transaction reconciliation

Experience

Typically 2+ years of client-facing experience in retail, preferably within the luxury or premium segment. Demonstrated ability to meet sales targets and support store operations is expected.

Education

High school diploma or equivalent required; post-secondary education in retail, hospitality, or business is advantageous.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach combines contemporary American design with a client-centric retail culture. The workplace emphasises craftsmanship, elevated customer service and teamwork across store and regional functions, with development paths for employees who demonstrate commercial impact and leadership potential.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.