Coach Sales Support Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury lifestyle brand known for refined leather goods, accessories and ready-to-wear. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail network and omnichannel distribution.
Coach — New York, NY: Sales Support Associate II. Provide sales, operations and clienteling support in a luxury retail environment.
Role & Responsibilities
- Provide proactive sales and clienteling support to store sales teams, including follow-up calls, appointment coordination and VIP servicing.
- Operate point-of-sale systems to process transactions, returns and exchanges with impeccable accuracy and discretion.
- Support visual merchandising standards and ensure merchandise presentation aligns with brand guidelines.
- Manage inventory activities: receive, tag, replenish stock and execute cycle counts to maintain inventory integrity.
- Perform daily administrative tasks such as sales reconciliation, reporting, and CRM updates to support store operations.
- Assist with in-store events, product launches and private client experiences to drive conversion and retention.
- Handle cash management and deposits in accordance with company procedures and loss-prevention protocols.
- Resolve client enquiries and service issues promptly, escalating complex matters to store management when necessary.
Qualifications
- High school diploma or equivalent; post-secondary study in retail, fashion or business is advantageous.
- Strong client-facing experience with demonstrated ability to build lasting client relationships.
- Comfortable working retail hours including weekends, evenings and public holidays.
- Excellent numeracy and attention to detail for transaction accuracy and inventory tasks.
- Professional presentation and a service-oriented mindset aligned with luxury retail standards.
Skills
Experience
Typically 1–3 years of experience in retail or luxury brand environments, with demonstrable success in sales support, client service or store operations.
Education
High school diploma or equivalent; vocational or tertiary study in retail, fashion, merchandising or business preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a customer-centric, design-led environment that values craftsmanship, creativity and commercial discipline. The workplace is collaborative and fast-paced, offering opportunities to develop retail and clienteling expertise within a global luxury house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Client Services Associate», «Store Operations Associate», «Sales Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.