Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — New York, NY: Sales Support Associate II. Provide sales, operations and clienteling support in a luxury retail environment.

Overview

Coach is an American luxury lifestyle brand known for refined leather goods, accessories and ready-to-wear. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail network and omnichannel distribution.

Role & Responsibilities

  • Provide proactive sales and clienteling support to store sales teams, including follow-up calls, appointment coordination and VIP servicing.
  • Operate point-of-sale systems to process transactions, returns and exchanges with impeccable accuracy and discretion.
  • Support visual merchandising standards and ensure merchandise presentation aligns with brand guidelines.
  • Manage inventory activities: receive, tag, replenish stock and execute cycle counts to maintain inventory integrity.
  • Perform daily administrative tasks such as sales reconciliation, reporting, and CRM updates to support store operations.
  • Assist with in-store events, product launches and private client experiences to drive conversion and retention.
  • Handle cash management and deposits in accordance with company procedures and loss-prevention protocols.
  • Resolve client enquiries and service issues promptly, escalating complex matters to store management when necessary.

Qualifications

  • High school diploma or equivalent; post-secondary study in retail, fashion or business is advantageous.
  • Strong client-facing experience with demonstrated ability to build lasting client relationships.
  • Comfortable working retail hours including weekends, evenings and public holidays.
  • Excellent numeracy and attention to detail for transaction accuracy and inventory tasks.
  • Professional presentation and a service-oriented mindset aligned with luxury retail standards.

Skills

Clienteling Point-of-sale (POS) systems CRM Inventory management Visual merchandising Cash handling Microsoft Excel

Experience

Typically 1–3 years of experience in retail or luxury brand environments, with demonstrable success in sales support, client service or store operations.

Education

High school diploma or equivalent; vocational or tertiary study in retail, fashion, merchandising or business preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach cultivates a customer-centric, design-led environment that values craftsmanship, creativity and commercial discipline. The workplace is collaborative and fast-paced, offering opportunities to develop retail and clienteling expertise within a global luxury house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.