Coach Sales Support Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury house renowned for leather goods and accessible modern luxury. Operating globally and part of the Tapestry group, the brand blends craftsmanship with contemporary design and emphasizes elevated client service across retail and wholesale channels.
Coach Sales Support Associate II in New York — join Coach to support retail operations, clienteling and inventory management in a luxury store.
Role & Responsibilities
- Provide daily operational support to a retail store, ensuring seamless service delivery and adherence to brand standards.
- Execute clienteling activities: maintain client records, follow up on requests, and assist with appointments and special orders.
- Process sales transactions accurately using point-of-sale systems and manage cash handling procedures.
- Manage inventory processes including receiving, stock replenishment, cycle counts and transfers, liaising with the warehouse as required.
- Maintain visual merchandising standards and assist with store floor moves, display maintenance and housekeeping.
- Support loss-prevention protocols and ensure compliance with company policies and local regulations.
- Complete administrative tasks such as reporting, replenishment orders, and coordination with merchandising and operations teams.
Qualifications
- 1–3 years of retail experience; prior experience with a premium or luxury fashion brand strongly preferred.
- Proven ability in clienteling and delivering high-touch customer service to a discerning clientele.
- Strong numeracy and accuracy for transaction processing and inventory control.
- Excellent verbal and written communication skills and professional presentation.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
Skills
Experience
Typically 1–3 years of retail or sales support experience, preferably within a luxury or premium fashion environment. Demonstrated background in inventory control, clienteling and point-of-sale operations is expected.
Education
High school diploma or equivalent required; tertiary education in business, retail management, or fashion is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
The brand fosters a design-led, client-centric culture with strong emphasis on craftsmanship, creativity and refined service. Employees are expected to collaborate across merchandising, operations and sales teams to deliver a consistent luxury experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Client Services Associate», «Store Support Specialist», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.