Coach Sales Support Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate II in New York — join Coach to support retail operations, clienteling and inventory management in a luxury store.

Overview

Coach is a leading American luxury house renowned for leather goods and accessible modern luxury. Operating globally and part of the Tapestry group, the brand blends craftsmanship with contemporary design and emphasizes elevated client service across retail and wholesale channels.

Role & Responsibilities

  • Provide daily operational support to a retail store, ensuring seamless service delivery and adherence to brand standards.
  • Execute clienteling activities: maintain client records, follow up on requests, and assist with appointments and special orders.
  • Process sales transactions accurately using point-of-sale systems and manage cash handling procedures.
  • Manage inventory processes including receiving, stock replenishment, cycle counts and transfers, liaising with the warehouse as required.
  • Maintain visual merchandising standards and assist with store floor moves, display maintenance and housekeeping.
  • Support loss-prevention protocols and ensure compliance with company policies and local regulations.
  • Complete administrative tasks such as reporting, replenishment orders, and coordination with merchandising and operations teams.

Qualifications

  • 1–3 years of retail experience; prior experience with a premium or luxury fashion brand strongly preferred.
  • Proven ability in clienteling and delivering high-touch customer service to a discerning clientele.
  • Strong numeracy and accuracy for transaction processing and inventory control.
  • Excellent verbal and written communication skills and professional presentation.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.

Skills

POS systems CRM / clienteling tools Inventory management Visual merchandising Cash handling Microsoft Excel Loss prevention procedures Customer service

Experience

Typically 1–3 years of retail or sales support experience, preferably within a luxury or premium fashion environment. Demonstrated background in inventory control, clienteling and point-of-sale operations is expected.

Education

High school diploma or equivalent required; tertiary education in business, retail management, or fashion is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

The brand fosters a design-led, client-centric culture with strong emphasis on craftsmanship, creativity and refined service. Employees are expected to collaborate across merchandising, operations and sales teams to deliver a consistent luxury experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.