Coach Sales Support Associate II
Coach in New York seeks a Sales Support Associate II to support store operations, clienteling and inventory for a luxury retail boutique.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear, and operates globally through freestanding boutiques and wholesale channels. The brand is part of the Tapestry group and is recognized for craftsmanship, contemporary design, and a client-centric retail experience that combines heritage leatherwork with modern luxury retailing.
Role & Responsibilities
- Provide high-touch support to store sales associates to deliver exemplary luxury client service and achieve daily sales objectives.
- Operate point-of-sale systems, process transactions, exchanges and returns, and ensure accurate cash handling and reconciliation.
- Maintain inventory accuracy through cycle counts, receiving, replenishment and stockroom organisation; coordinate transfers and markdown processes.
- Manage clienteling activities including maintaining CRM records, executing follow-ups and supporting VIP client outreach initiatives.
- Support visual merchandising and on-floor presentation to uphold brand standards and assist with store resets and product launches.
- Prepare and deliver timely administrative and reporting tasks (sales reports, KPI tracking, shipment documentation) to store leadership.
- Act as liaison between store and district/regional teams to facilitate communications, training rollouts and operational initiatives.
Qualifications
- Proven customer-service orientation with polished interpersonal skills appropriate to a luxury retail environment.
- Strong attention to detail and numerical accuracy for cash handling, inventory management and reporting.
- Ability to prioritise competing tasks in a fast-paced retail setting while maintaining composure and brand standards.
- Flexible availability including weekends, holidays and peak retail periods.
- Demonstrable professionalism, discretion and ability to handle confidential client information.
Skills
Experience
Typically 1–3 years of experience in retail operations or sales support, preferably within luxury, premium or designer retail environments; prior clienteling or inventory-control experience preferred.
Education
High school diploma or equivalent required; associate degree or coursework in business, retail management or fashion is preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a client-focused retail culture that values craftsmanship, creativity and inclusivity. The workplace emphasises collaboration between store teams and regional leadership, with development opportunities for employees who demonstrate service excellence and commercial acumen.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.