Coach Sales Support Associate II

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Seniority Junior
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Coach — Sales Support Associate II in New York. Support retail sales, clienteling, inventory and operations for the Coach store.

Overview

Coach is a global luxury accessories and lifestyle brand within the Tapestry, Inc. family, known for its craftsmanship and contemporary American design. As part of a multinational luxury group, the brand blends heritage leatherwork with modern retail experiences and offers career pathways across retail, operations, and corporate functions.

Role & Responsibilities

  • Provide day-to-day operational support to the sales team, ensuring seamless in-store service and client experiences.
  • Manage order processing and fulfilment for client purchases, including in-store, phone and e‑commerce handoffs.
  • Maintain accurate inventory records, perform stock replenishment and assist with receiving and merchandising.
  • Support clienteling activities: schedule appointments, follow up with clients, and maintain CRM notes to drive repeat business.
  • Operate point-of-sale systems and reconcile transactions, returns and cash handling according to brand procedures.
  • Prepare daily sales and operational reports and assist management with ad hoc administrative tasks.
  • Coordinate with visual merchandising and store management to execute floor moves, displays and stock launches.
  • Resolve routine client inquiries and escalate complex issues promptly to supervisors or corporate teams.

Qualifications

  • Proven customer-facing experience in retail, luxury goods, or hospitality preferred.
  • Strong interpersonal skills with a client-service orientation and polished professional demeanour.
  • Demonstrable accuracy with transactions, inventory control and administrative processes.
  • Ability to multitask in a fast-paced retail environment and maintain discretion with confidential client information.
  • Flexible availability, including evenings and weekends, to meet retail operating hours.

Skills

Clienteling Point-of-Sale (POS) systems Salesforce CRM Microsoft Excel Inventory management Visual merchandising Order processing Cash handling and reconciliation

Experience

Typically 1–3 years of retail or client-facing experience, ideally within luxury or premium fashion environments. Prior exposure to inventory processes, POS operations, and CRM-driven clienteling is preferred.

Education

High school diploma or equivalent required; vocational or associate degree in retail, business, or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach emphasizes craft, creativity and elevated client service across a collaborative retail culture. Employees are expected to combine a respect for heritage craftsmanship with contemporary retail best practices, working within a fast-paced, customer-centric environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.