Coach Sales Support Associate II

About Coach

Coach is a global fashion house known for refined leather goods and contemporary accessories, operating as part of the Tapestry portfolio. The brand combines New York heritage and modern design, maintaining a retail-focused organisation with an emphasis on craftsmanship, brand storytelling and inclusive customer experiences.

Role & Responsibilities

• Deliver warm, professional client welcome and personalized assistance at the cash wrap and on the sales floor.
• Operate Point-of-Sale (POS) systems accurately, manage cash/media and maintain an organized cash wrap in compliance with store policy.
• Receive, process and reconcile shipments and transfers; report discrepancies and maintain stockroom organisation and cleanliness.
• Manage inventory levels, replenish the sales floor, and assist with visual merchandising updates and housekeeping standards.
• Promote add-on products and gift cards; capture customer information where permitted and support social media engagement as a brand ambassador.
• Respond to customer requests on the sales floor, escalate to management as needed, and adhere to Loss Prevention guidelines.
• Support cross-functional store activities and collaborate with colleagues to maintain efficient store operations during peak periods.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury retail environment; combinations of education and experience will be considered.
• Working knowledge of fashion trends and competitive marketplace dynamics.
• Proficiency with POS systems and basic computer devices (iPad, laptop) and willingness to use Mobile POS and walkie talkie.
• Strong attention to detail, organisational skills and ability to multitask in a high-traffic retail environment.
• Excellent verbal communication and customer service skills; strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, public holidays and peak retail periods.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; capable of climbing, bending and kneeling as required.

Skills

Experience

At least 1 year of retail experience; luxury retail experience preferred. Combination of relevant education and experience accepted.

Education

High school diploma or equivalent; vocational retail coursework or customer-service training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises craftsmanship, creative expression and inclusive customer experiences within a collaborative retail culture. As part of the Tapestry group, the brand fosters professional development, diversity and a retail-first operational mindset focused on delivering elevated service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.