Coach Sales Support Associate I
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised luxury accessories and lifestyle brand headquartered in New York and part of the Tapestry, Inc. group. The brand is known for its craftsmanship, leather goods and contemporary approach to heritage design, operating a network of flagship stores and wholesale partners worldwide.
Coach in New York, NY is hiring a Sales Support Associate I to support store operations and client service.
Role & Responsibilities
- Provide attentive, personalised customer service to support the sales team and cultivate client relationships.
- Process customer transactions accurately using the store point-of-sale system and manage cash handling procedures.
- Support inventory operations including receiving, replenishment, stock counts and basic inventory reconciliation.
- Assist with visual merchandising and maintenance of boutique presentation to brand standards.
- Perform administrative tasks such as clienteling database updates, appointment scheduling and follow-up communications.
- Help implement loss-prevention and store operational policies, including opening and closing procedures.
- Collaborate with store management and sales associates to meet daily operational objectives and sales targets.
Qualifications
- High school diploma or equivalent; post-secondary coursework in retail, fashion or business is advantageous.
- Legal authorization to work in the United States.
- Reliable availability including evenings, weekends and holiday periods typical of retail operations.
- Demonstrated numeracy and accuracy for transaction processing and basic inventory tasks.
Skills
Experience
Entry-level position; 0–2 years of retail or customer-facing experience preferred. Prior experience with a luxury or premium brand is an asset.
Education
High school diploma or equivalent; associate degree in a related field preferred but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasises craftsmanship, elevated customer service and a collaborative retail environment. The brand prioritises professional development within a fast-paced, design-led company that values inclusivity and attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Assistant», «Client Services Associate», «Store Support Specialist», «Sales Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.